We were closed/ not bookable since 7th October 2021 and initially told 10 days to recieve verification code letter. After 2-3 weeks we called customer support on numerous occasions and was told the "specialised team" were dealing with the issue and would contact us ASAP but to allow 28 days. It is now 12 December 2021 and we have still not got anywhere. There is apparently no direct way to contact this "specialised team" ourselves and unbelievably customer support advise that they also do not have a telephone number or email or any other way to contact them on our behalf!!! We have escalated the issue with support several times but don't even get the courtesy of a call back or email from anyone at booking.com. waiting over 3 months is absolutely disgusting. We have complies with every request that has been asked of us. We have calculated based on bookings that we did get prior to this verification restriction and other properties in our area being fully booked throughout this period that we have so far suffered a loss of income in the region of £9000 we are in a hopeless situation with no income to cover outgoing costs. Surely someone at booking.com must have had time to make a call and verify our property within the 3 months that we have been closed and not bookable. It is all totally unacceptable and unforgivable
We were closed/ not bookable since 7th October 2021 and initially told 10 days to recieve verification code letter. After 2-3 weeks we called customer support on numerous occasions and was told the "specialised team" were dealing with the issue and would contact us ASAP but to allow 28 days. It is now 12 December 2021 and we have still not got anywhere. There is apparently no direct way to contact this "specialised team" ourselves and unbelievably customer support advise that they also do not have a telephone number or email or any other way to contact them on our behalf!!! We have escalated the issue with support several times but don't even get the courtesy of a call back or email from anyone at booking.com. waiting over 3 months is absolutely disgusting. We have complies with every request that has been asked of us. We have calculated based on bookings that we did get prior to this verification restriction and other properties in our area being fully booked throughout this period that we have so far suffered a loss of income in the region of £9000 we are in a hopeless situation with no income to cover outgoing costs. Surely someone at booking.com must have had time to make a call and verify our property within the 3 months that we have been closed and not bookable. It is all totally unacceptable and unforgivable