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How do i dispute a commision claim for a cancelled booking?! Having for the 2nd time dispute a stay where the guest was cancelled long before the booked date and booking.com claiming commission for it (again). cannot locate the blue dispute button that is suppose to be on the reservation statement. Now also seeing my interaction with the guest is no longer available.
previous problem on dispute also no feedback if resolved or not. feeling as if credit control department and booking department does not communicate at all. kept on receiving claim to commision from credit control even after a few times of advising them to communicate with booking as problem being attended to.