From what I understand is Overall score it does not calculate from each section. Guest can give Overall score separately.
Which for me, I think it quiet fair, because there are only some section that guest can mention. Maybe they love all mention section, but other part they may not like which make them feel Overall experience is not 10/10.
I agree that new system is not perfect yet, that why we all need to give all feedback what we think, we want about this feature. So Booking.com can collect all feedback and develop soon.
I agree with you. And keep our finger cross.
Thank you, I have no idea about that.
This Review they give us overall score for 10/10, But they does not like our Coffee. ***
This review we received all section for 10/10 but Overall only 09/10. Maybe they does not like about our room, restaurant, food etc. ***
From what I understand is Overall score it does not calculate from each section. Guest can give Overall score separately.
Which for me, I think it quiet fair, because there are only some section that guest can mention. Maybe they love all mention section, but other part they may not like which make them feel Overall experience is not 10/10.
Please see example our review as below.
Oh wow almost 100year. Congratulation and all the best.
Or you can call Booking.com hotel support team as well.
I agree that new system is not perfect yet, that why we all need to give all feedback what we think, we want about this feature. So Booking.com can collect all feedback and develop soon.