Broj putovanja bilježi lagan porast, pa smo prikupili najvažnije resurse i savjete kako bismo vam pomogli da sa samopouzdanjem i na siguran način pretvorite potražnju u rezervacije. Ovdje možete pronaći najnovije informacije i inicijative.
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Have you had any further input from Booking.com since the comment 4 months ago?
It's reassuring to know that we're not the only ones with this problem. We've 7 cottages and the scenario you've described can be fraught with ill feeling. We've just had another guest demanding their 'good housekeeping deposit back straight away', their cottage is not in a clean and tidy condition, bins overflowing, dirty grill pans etc. Booking.com should be supporting us to stay safe and put in place a system where damage deposit can be taken at the time of booking. I would also like a guest review option where we could leave honest feedback on guests then perhaps we wouldn't be in a position where we are afraid not to return fully a damage deposit incase we receive negative feedback. Booking.com do seem to support the guest not the accommodation providers.
Update.. The issue of Rate Mixing has been recognised and we have tried a number of solutions to prevent it happening. Partly it may be caused by the lack of fields to set values in our Channel Manager that is linked to Booking.com. A Support agent has manually set the minimum number of nights for us so we can test the theory...
We have also got a phone call due on next week from the Support team who have been looking at preventing Rate Mixing without shutting it down globally
Watch this space
We had minimum stay set and we also set specific check in days, but the booking system ignores them and selects prices from cheaper rates.
For example, a booking for a holiday cottage for four nights should be £107 per night, Booking.com charged them £107 for the first night and only £80 for each subsequent night. For that booking, it loses us £81. Bigger cottages and high season prices will lose even more revenue. Booking.com say they cannot turn off rate mixing and it is up to us to find a way of listing our rates to prevent it happening.
So I have had to temporarily close our cottages until we can find a way round it.