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I had guests that had visitors in their room all the time- two other boys came regularly at their room. In the first place, they wanted another room, not the one they booked. I had other rooms available, so I fulfilled their wish. This room didn't have a balcony, and the first one had. When they were leaving, they commented that the room didn't have a balcony!!! The internet was weak, or there was no internet, the room was not clean and so on.They were looking for excuses so they could leave without the sense of guilt.
They shouted when they were climbing the stairs, they shouted when they were in the room, passed by the reception without saying Hello . I called the boy who rented the room and talked to him, told him that they can't have visitors in their room , and the next day they were gone. Now they will probably write negative comments on my property. I want to report their misconduct, but I don't know what kind of effect that will have. And can you imagine, the guests were minors travelling alone in a foreign country. And they were drinking alcohol all the time.