Hi Hotel Rubis! I am an Account Executive here at Booking.com. This is a great inquiry!
To create a tailored deal for your property, just log on to the Booking.com Extranet and click on the ‘Promotions’ tab. You will have the ability to choose a promotion that suits your needs including the length of stay, the booking dates and policy.
You can also choose to offer a Mobile Rate, which is an exclusive discount of 10% or higher for mobile users only. When activating a Mobile Rate, a special badge will appear next to your property in the search results page as well as on your property page. This will help increase your visibility, and improve your conversion rate for mobile bookers. This rate can be activated in the 'Rates & Availability' tab.
I hope this helps you out. If you need us again, we're always here.
Thank you for your post. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for over 2 and half years and worked across a number of teams.
I am sorry to hear that your experience wasn't great. In order to help manage any future damage that may be caused to your property, I would recommend setting up a damage deposit.
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property.
Booking.com cannot collect damage deposit payments from guests on your behalf. Instead, you need to arrange this directly with guests according to your house rules.
To set up your damage deposit, just follow the steps below:
Log on to the extranet and select the ‘Property’ tab.
Click on ‘Policies’, scroll down to ‘Additional fees & charges’ and click on ‘Change /add details’.
A pop-up window will appear where you can make adjustments.
Click 'Save' at the bottom of the page when you’re done.
Remember: A damage deposit is fully refundable, subject to a damage inspection of the property.
My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for over 2 and half years and worked across a number of teams.
Ranking and visibility on Booking.com is influenced by a number of factors including your property's performance, your competitors' performance and the changing demand in your market. The way a guest searches also influences the ranking due to which filters or sort options they use meaning that your property can appear higher or lower in the search results.
To learn more about your ranking on Booking.com you can visit the Ranking Dashboard in the Analytics tab of the Extranet. Regularly checking your price quality score, the flexibility of your policies, guest reviews, promotions, property page score and availability, is a great way to make sure that you're providing guests with the right offerings at the right time.
You can find out more about ranking on Booking.com and the tools available to boost your visibility below:
Hi Hotel Rubis! I am an Account Executive here at Booking.com. This is a great inquiry!
To create a tailored deal for your property, just log on to the Booking.com Extranet and click on the ‘Promotions’ tab. You will have the ability to choose a promotion that suits your needs including the length of stay, the booking dates and policy.
You can also choose to offer a Mobile Rate, which is an exclusive discount of 10% or higher for mobile users only. When activating a Mobile Rate, a special badge will appear next to your property in the search results page as well as on your property page. This will help increase your visibility, and improve your conversion rate for mobile bookers. This rate can be activated in the 'Rates & Availability' tab.
I hope this helps you out. If you need us again, we're always here.
Warm regards,
Tiffany L.
Partner Services
Hi Verland,
Thank you for your post. My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for over 2 and half years and worked across a number of teams.
I am sorry to hear that your experience wasn't great. In order to help manage any future damage that may be caused to your property, I would recommend setting up a damage deposit.
A damage deposit is a set amount that a guest pays either before or on arrival, which is refunded if there is no damage to the property.
Booking.com cannot collect damage deposit payments from guests on your behalf. Instead, you need to arrange this directly with guests according to your house rules.
To set up your damage deposit, just follow the steps below:
Remember: A damage deposit is fully refundable, subject to a damage inspection of the property.
If you need us again, we're always here.
Tiffany L.
Partner Services
Hi Elisha,
Thank you for your question.
My name is Tiffany and I am an Account Executive here at Booking.com. I've been with the company for over 2 and half years and worked across a number of teams.
Ranking and visibility on Booking.com is influenced by a number of factors including your property's performance, your competitors' performance and the changing demand in your market. The way a guest searches also influences the ranking due to which filters or sort options they use meaning that your property can appear higher or lower in the search results.
To learn more about your ranking on Booking.com you can visit the Ranking Dashboard in the Analytics tab of the Extranet. Regularly checking your price quality score, the flexibility of your policies, guest reviews, promotions, property page score and availability, is a great way to make sure that you're providing guests with the right offerings at the right time.
You can find out more about ranking on Booking.com and the tools available to boost your visibility below:
If you need us again, we're always here.
Tiffany L.
Partner Services