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What a load of rubbish!! How is that supporting partners?!? Nobody in their right mind would be making reservations anywhere at the moment- as for Making sure guests know the risks from non refundable bookings - that does not need an explanation to anyone - it is what it says on the tin!! Oh and thanks bdc for letting me have control of my own cancellation procedure again post corona!!! Gobsmacked doesn’t even cover it! You’ve done a grand job for yourselves and “your” guests!
I actually had a guest message me the other day for their non refundable reservation- we are not able to get a refund on our airline tickets so we thought we would try to get our money back from the hotel!!
So a massive airline can refuse to refund you but you want my tiny guest house to refund you?!? and booking.com are willing to authorise this also!!!
I must have missed when I agreed for my accommodation business to be changed to a travel insurance provider for bdc guests!! I won’t be providing anything soon as a direct result of bdc actions!! It’s an absolute joke!!
Spot on!! I honestly do not understand why they are not simply referring guests to the hosts cancellation policy and if non refundable then advise them to go through their travel insurance. £100 booking is not a lot for individual guests to claim through insurance but these £100’s that we are “expected” (or have already been authorised on our behalf) all add up for us when you are getting inundated with cancellations and will ultimately put some out of business! Why should we be the ones to foot the bill!! I’m exasperated!
We have pretty much been doing the same- either emailing confirmationof credit note or if they have a date in mind I am blocking it out. I now have a folder full but I’m just wondering what you are doing with the original reservation on the system? Are you cancelling it with declining to waive fees or are you just leaving it as it is on the system? Or is there something else I should be doing?
I saw you had mentioned you can change dates on the booking but it doesn’t allow me to do that - is it the guest that has to do that?
i completely agree, I have a similar complaint composed! We are a very small business and feel the way that booking.com is cutting us out of the loop with MY financial decisions is absolutely astonishing. I do not think my business will make it out the other side as a result.
You are not alone, extremely disappointed in how booking.com are handling this and the non existent support for partners.
I’ve also tried to contact them 2 days in a row for over 20 minutes to be told they are very busy, try again later and hung up on!!
They are going to bankrupt a lot of people with their “expectations”
Although I am finding it increasingly difficult to stick to my guns when I offer 50% refund or change of date and basically told I have no care for people, just money and they will be leaving a bad review!
Not a single bit of them believes they should get travel insurance especially as it is a non refundable booking!
i think I just have to roll with the punches a bit more! Thanks for the backup bdc!