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Yes an interesting read. It seems some hosts have very long days and a late arrival can add more stress. Particularly if you care about looking after a guest that may have had a stressful journey with late or cancelled flights, car problem, pet goat issues, it happens to all of us, good with the bad and if its real bad we have to ask how to make it easier. More support for the host maybe?
We also have to respect our guests privacy. There is a fine line between being friendly and being a little too friendly. Art not science i suppose. And everyones intent is always to look after their guests the best way they can. Little things alll mean a lot to our guests and they so notice. If we can brighten someones days with a posey of flowers in their room on arrival, some bikkies to go with a cuppa, herbal teas, treats. They feel like we do care.