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AFAIK you can't change the order even with an Agoda direct account!
Have both types as different offerings, then close out the appropriate dates on the calendar.
If it is showing and saved correctly in extranet then you'll need the techies at BDC to fix it.
Have you tried simply logging out and back in to see if anything changes, i.e. appears as hoped or vanishes completely!
Bienvenido a este foro!
Your problem sounds rather a pain!
It is worth double checking that customers cannot see a "pay at hotel" offer, run through like a booker and see if it's possible.
You can also look at your copy of the booking, under policies to see if BDC have "pay at hotel" or "hotel will charge full amount at any time or whatever they say for the Pay Booking system.
All extra ammunition for your dispute with BDC.
Another point, as BDC claim they have you marked as charging the guest directly, have they issued you an invoice for commission on these bookings? Assuming it's due (issued on the first couple of days in a new month, following the check out dates of the previous month) these bookings will appear with their claimed commission, look at the statement for these where you can dispute each booking, state your case in full there. They cannot ignore this, or certainly haven't in my experience, allowing some discourse.
How many reviews in the last 24 months? That is how your average is calculated.
When we took over our place we really struggled to shift the score up by much, despite gaining great reviews, until the previous peeps bad scores fell off the system and VOILA, decent score overnight.
Exactly, mixing the two is not good.
As M Adamopoulou said above, plus....
Can you remember if you set your notifications for email or text?
If email, tap in your user name (the property code you were given when you first signed up, you should have an email with this somewhere) and then click "forgotten password".
You will be emailed a recovery link.
Are there maybe any other Croatian property hosts here to help with local BDC contacts......er hang on....
Croatia --- Dubrovnik --- +385 20642525
Croatia --- Split --- +385 21672424
Croatia --- Zagreb --- +385 16439292
These were found at https://partner.booking.com/en-gb/help/where-you-can-reach-us