Unfortunately there has been a definite rise in poor behaviour from guests, the increase in self-entitled, miscreant, keyboard-warriors is a little alarming.
In past years we'd have maybe 1 in 200 guests that was a trouble maker or otherwise undesirable. This year that has risen to more like 10 percent! All but one of these came from BDC! That is compared to BDC accounting for less than 30% of our reservations.
All review systems allow guests to lie as much as they like, BDC is no different here, it is QUANTITY of reviews they are interested in, not quality as it's a contributory factor to boosting their internet presence.
It's really down to us to figure out ways to avoid or defuse these occurrences, we have decided to go through our properties this low season (from May for us) making feature upgrades and then raising our prices to take out the main problem guest-bracket and NOT offering promotions to two countries in particular. Possibly less bookings, certainly initially, but at higher rates to balance the books.
Yes! I've been rattling on about this for ages on here but as usual, nothing is ever done.
I seriously doubt the basic abilities of BDC's IT department, no other OTA has these ridiculous problems running on forever. Like any normal company they are quickly identified and cured.
Would a bricks-and-mortar shop leave it's faulty door, stopping staff and customers entering, unfixed for months or years? I think not...
The standard payout is for all check outs in one calendar month to be paid on the 15th of the following calendar month, though there are variations on this.
Are you setup for BDC to take payments on your behalf? The majority of new listings are required to take payment from the guests themselves until an undisclosed qualifying period is completed, after which other methods are available.
First stop is to check all your promotional settings. Ones to look out for in particular;
Genius member = BDC guest-account holders can get various levels of discount depending on your properties inclusion on the scheme and the levels you accept. Check you have not been automatically included when signing up.
Other set discounts e.g. Mobile-rate. Many of these "Stack" leading to nasty surprises.
Then check for any other promotions that may be set.
If none of the above, check your pricing on BDC is the same as any other offer you have online, if it's not BDC might be price-matching your offer.
Sometimes BDC create their own offer, which is supposed to come out of their commission, with you receiving the same net price from the rate you have set.
Failing all of that, do as @AG Lodging suggested above.
It's a little unclear from your post the exact circumstances of the no-shows.
Did you cancel/reject existing bookings before closing your availability for works?
Did you turn arriving guests away?
In both circumstances above the reservation would be classed as a "relocation", this is most definitely chargeable to you.
If the guests, from their own choice, did not arrive that is no-shows, which you should mark (as you now know) to avoid paying for. For one or two reservations missed to no-show BDC would most likely waive the charges for a new listing but if there are many reservations involved I can see how your claim would be rejected.
Unfortunately there has been a definite rise in poor behaviour from guests, the increase in self-entitled, miscreant, keyboard-warriors is a little alarming.
In past years we'd have maybe 1 in 200 guests that was a trouble maker or otherwise undesirable. This year that has risen to more like 10 percent! All but one of these came from BDC! That is compared to BDC accounting for less than 30% of our reservations.
All review systems allow guests to lie as much as they like, BDC is no different here, it is QUANTITY of reviews they are interested in, not quality as it's a contributory factor to boosting their internet presence.
It's really down to us to figure out ways to avoid or defuse these occurrences, we have decided to go through our properties this low season (from May for us) making feature upgrades and then raising our prices to take out the main problem guest-bracket and NOT offering promotions to two countries in particular. Possibly less bookings, certainly initially, but at higher rates to balance the books.
Once you have saved the change try refreshing the page, it often appears correctly then.
Yes! I've been rattling on about this for ages on here but as usual, nothing is ever done.
I seriously doubt the basic abilities of BDC's IT department, no other OTA has these ridiculous problems running on forever. Like any normal company they are quickly identified and cured.
Would a bricks-and-mortar shop leave it's faulty door, stopping staff and customers entering, unfixed for months or years? I think not...
Check your payment terms and policies.
The standard payout is for all check outs in one calendar month to be paid on the 15th of the following calendar month, though there are variations on this.
Are you setup for BDC to take payments on your behalf? The majority of new listings are required to take payment from the guests themselves until an undisclosed qualifying period is completed, after which other methods are available.
"Prospective" and bypassing the BDC messaging system usually means they are looking for a discount by cutting BDC out of the loop.
Up to you!
First stop is to check all your promotional settings. Ones to look out for in particular;
If none of the above, check your pricing on BDC is the same as any other offer you have online, if it's not BDC might be price-matching your offer.
Sometimes BDC create their own offer, which is supposed to come out of their commission, with you receiving the same net price from the rate you have set.
Failing all of that, do as @AG Lodging suggested above.
It's a little unclear from your post the exact circumstances of the no-shows.
Did you cancel/reject existing bookings before closing your availability for works?
Did you turn arriving guests away?
In both circumstances above the reservation would be classed as a "relocation", this is most definitely chargeable to you.
If the guests, from their own choice, did not arrive that is no-shows, which you should mark (as you now know) to avoid paying for. For one or two reservations missed to no-show BDC would most likely waive the charges for a new listing but if there are many reservations involved I can see how your claim would be rejected.
I think you've been hacked. possibly via your google listing.
If I select "website" from your google listing I'm taken to a different property on the Trip.com site.