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Hi to everyone,
In South Africa, we have no other choice than "Multichoice" for satellite channels. No competition means high prices.
Of course, there are other options:
What is the most user friendly and cost effective option, if any?... Or should I just rather stick to tMultichoice and continue paying their hospitality industry set package?
Thanks for your input.
Best regards / Yves
What's your e-mail address? Thanks.
OMG! There's such a wide range of PMS/CM... and the more reply or suggestions I read, the more confusing it becomes!...
Thanks for your feedback. As much as I was also very happy with NightsBridge at the beginning, I started picking up issue a couple of years back. I escalated to NB Management, but non avail.I can understand that all systems have their pros & cons, but they showed no interest in addressing any.(cf listed hereunder)
I am currently looking very closely at Site Minder / Little Hotelier (same company). I just have to get over the pricing factor, as it's more than double the price I am currently paying, but if it's bringing double the bookings, then hey...
List of issues with NB:
Promotions, specials, discounts, a catch 22!... My Channel Management System (Nightsbridge) allows us to have a direct interface with most OTAs giving us a good "billboard effect" or in other words a good presence on the web. Having said that, one must be very cautious when creating specials, especially if you're on more than one OTA.
Every large OTA uses algorithm to check your pricing and if you happen to be cheaper on any other channel than theirs, you go down their ranking. They use TripAdvisor mostly. Search for your property and have a look for yourself.
Now comes the specials. Some OTA are more creative than others and more user friendly. Bkg.com is most probably the best for that. Why would you want to create a special? Well, most probably it's because you are on a seasonal market and you are trying to boost your bookings. And this is where the catch is! Being very seasonal in Cape Town, we are bound to feel a nice drop in our sales in our winter (Jun-Sep), so I am just wondering if offering specials will just drop the very little income we get in winter.. Specials we do, but that often leaves us with as little as 50% gross revenue, meaning an even smaller net margin (15% VAT + 15% commission + 15% additional special + etc....).
I was also over the moon, when I saw my listing on top of the BKG.com page. I thought I was being so clever in offering BKG.com a higher commission, thinking it would push me to the very top. But like Yew Bh said, it's only because I kept on checking on my listing, thus being identified by BKG.com as a potential guest, hence my top position. Try from another computer...
The bottom line is that there's lots of competition out there, and we are in a very challenging industry. We're all trying to get the most of our business, but some external factors are difficult to curb. Be it the seasonality, new immigration rules (like the birth unabridged certificate for minors entering RSA), weather (with unfortunately too famous "Day Zero" water saga in Cape Town), economy, political uncertainty, etc... So I don't know if any discount or special would in fact attract more bookings, or like I said just shoot ourselves in the foot, hindering even more the little revenue we're getting...
Wishing you a wonderful Sunday. Here it's sunny in CPT, reaching up to 22deg today. Best regards / Yves
Good morning everyone,
We've been using Nightsbridge for the past 7 years, but we've come across some issues and it has it's limits.
There is this new PMS/CM company that is coming quite aggressively on the South African Market: Room Raccon. Like always, it looks great from the salesman's perspective, but I would like to know what are it's limits and/or glitches if any from the end user.
Thank you for your valued input on the matter.
Wishing you all a great weekend / Yves
I've just learnt from a guest that a good option is as follows:
The good thing is you don't need a smart TV, as long as it has a USB port. It's easy to set-up and since it's rather small, either you secure it to your TV and you make it available at reception against a deposit, to avoid any mishaps...
Hope this helps.
We're a small GH, so self check-in won't work as they'd need a key to get in in the first place. Besides I like to know who I am dealing with...
If I am not mistaken, within your Booking.com Extranet, under "policies", "other policies" & finally "Guest Information", you can set your check in times (ie: from 14h00, till 19h00).
Should you be using a Channel Manager (ie: Little Hotelier, Site Minder or NightsBridge), you can get them to set a time limit after which no one can make a same day booking.
Hoping that this will help you.
Best regards / Yves