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Toniya - Community Manager
As a member of the Booking.com team, I'm here to support all Partners with various requests and provide them with commercial advice, information about tools and products of Booking.com.
Hola @Emilio + Belu + Tito,
Thank you for reaching out!
Do you have any length of stay booking restrictions in your extranet account? This might be the reason for your property to not appear in the search when you are looking for specific days.
You can find more information about the different restrictions in this post.
Best regards,
Toniya
Hello @Sanalae Apartments,
Happy to help you reopen your property!
Have you paid all your invoices? If yes and your property is still closed, I advise you to raise a ticket in the extranet Inbox - Topic: “Invoices and Commission ” with the subtopic “Re-open my property”. Our Credit Control team will get back to you as soon as possible.
This post about how to ensure timely payments might be helpful for you as well.
Please let me know if you still have questions.
Best regards,
Toniya
Best regards,
Toniya
Hi @Charity Rugege,
In this situation when you are not able to receive the verification letter with the unique code at the property address, our local support team can help you with alternative verification method. Please send us a message via admin.booking.com (your extranet account) -> Inbox tab -> Booking.com messages.
There is also an option to verify your property by video upload. The post below might be helpful for you:
https://partner.booking.com/en-gb/community/new-bookingcom/verifying-yo…
Please let me know if you still have any questions or comments.
Best regards,
Toniya
Please note that it takes some time for the payments to be reflected in our system. For more information about invoices, I kindly advise you to check this post which might be very helpful.
Please let me know if you still need help.
Best regards,
Toniya
Dear @Dib Tawk,
Thank you for registering your property on Booking.com!
In order to set your property live and bookable on the website, first we need to complete checks and verify the property location. If you are not able to receive the verification letter with the unique code at the property address, our local support team can help you with alternative verification method. Please send us a message via admin.booking.com (your extranet account) -> Inbox tab -> Booking.com messages.
There is also an option to verify your property by video upload. The post below might be helpful for you:
https://partner.booking.com/en-gb/community/new-bookingcom/verifying-yo…
Please let me know if you still have any questions or comments.
Best regards,
Toniya
New partner series: what makes guests book your property?
New partner series: making your property visible to more guests
Hello @GoldenBnb,
It's great to see that you are willing to watch our webinars!
If you click on this page, you will see recordings of webinars on the topics you are interested in.
Looking forward to hearing your feedback! Enjoy them! :)
Toniya