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We are new to holiday rentals but I echo your sentiments entirely.
We recently had a guest who left our property late..refusing to let our cleaners in.I immediately logged a complaint but on gaining access our cleaner found the place was in a terrible state.The worst she'd seen in 15 years of cleaning.Bath bottom chipped and cracked...mirror cracked..toilet seat broken..towel rail pulled of wall..pizza shoved down side of toilet...cigarette butts at side of bed...kitchen rail pulled off...2 bedroom blinds broken...outside table broken..wine stains on couch throw...neighbours reported excessive drinking and noice into all through night...Our next guests arrived seeing the mess as previous guests refused to leave....they were very understanding...our superb cleaners got it ready...enlisting local help to repair bath so shower could be used...so we didn't lose our guest although we spoke to her and promised to relocate her if we had to.
Because I'd already made a complaint...I could not then add to it...reporting damages and state...this is not a good system...I think booking should take a damage deposit and hold card details for all customers...it weeds out those who have no moral compass or respect for others properties...no refundable deposit...no booking!
I hope this does not happen to us again but surely this would be a sensible step to protect against that?
2 fat Ladies Chapel St Leonards