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Hi. Thanks for all the comments. Have replied to the review and written to booking.com.
Hi. I have already replied to the review but am more interested in the role of booking.com than the behaviour of the guest. I still question though" Is it ethical for booking.com to allow illegal behaviour on their site?" Anywhere else on the world a company cannot be held responsible for the actions of their clients but in Thailand they can. I have no intention of waging any legal battles but do believe the review system is completely flawed.
Thanks Katerina. I don't usually worry about reviews because operate at 100% occupancy for our 6 month season but in this case he said I was deliberately dishonest. I am surprised that booking.com allows a personal attack on the honesty of a host with no evidence at all. It is one thing saying my rooms aren't great but another saying I am a thief in writing. My post was really about the role of booking.com. The law does says that, not only is the person who writes defaming comments accountable for them – but so is any website, webmaster or anyone else considered an “intermediary” of the information who does nothing to report it or remove it. It does put booking.com in the situation where they are assisting and aiding in an illegal act.
Thanks for the comments. It helps. I think I'll just forget it and buy a new towel.
In Thailand there seems to be some kind of Chinese immigration scam which Chinese tour companies book rooms, print out the booking confirmations and use it to get a visa on arrival. They then stay at the tour companies illegal hotels.