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My Name is Amanda and I run a guest House too - I understand what you mean about the customer expectations. You can put as much as you want on the BDC profile. I found a good way to get messages over to guests is by typing something out, taking a picture of it and then adding it to your pictures.
It will be read at some point of the booking as im very sure they look at the pictures before booking. Also i find using Private signs on the doors that are not for customer use works well too.
I have put information framed and on the wall of the guest rooms so they are again clear of the house rules and so on.
I hope all goes well for you - Amanda x
How rude - are you really talking down to me like this in this conversation?
Obviously I didn't know what they were or I would not be asking. Unfortunately I wasn't born with this knowledge and as my second year building and running a guest house from scratch - so far I hadn't been told.
I'm quite sure there are things that you don't know. One thing I do know is that you should speak to people with respect and kindness. This sort of attitude can come across quite hurtful when typing to each other.
Amanda Fazey (Partner of Nic Britton)
We put a bottle of water for each person in every room. All our bathrooms have shampoo and conditioner, shower gell etc.
We offer a packed lunch for their travel home at a small extra cost. We provide gluten free breakfasts and Dairy free breakfasts with soya or coconut milk. We offer a bag storage area if they wish to stay a few hours longer on checkout day. Free soft drinks for kids - this is just water and cordial and doesn't cost much to us at all.
Flowers, chocolate and a bottle of wine if it is someones birthday whilst they are staying with us.
As an idea - set up a template thanking the guest for their custom saying how it was nice to meet them. Explain how helpful a good review is for other customers and your business as a whole. Send that as an email message on the day they leave or on a certain day after.
I have done this and thanked the guest for keeping such a tidy room, emptying the bins etc Some have given feedback on this saying it meant a lot to them to have this communication and praise.
Thats a strange one? maybe he has to wait a few hours for it to go through properly?
There is no known reason why this wouldn't work but maybe the booking.com system hasn't released the room yet because of a small time delay. I would ask the customer to try again the next day.
Im on year two of using booking.com and it does get a lot easier. At first it was so awkward to use but the more you play around with it the better it gets. We have had a new interface since when i started so i had to learn how to use it all over again.
Spend an evening on the rates and availability page and get yourself familiar with it. Also make sure you have ticked all that you need to do in the Property section.
I usually take the customers phone number for all sorts of reasons but if they are going to cancel and try not to pay then they will. Its a shame and very disappointing but the only way to stop this is to take full payment on booking. Its a hard one to solve. Especially if the extranet is down.
Your currency, as far as i know is set to the country your property is based. This doesn't effect customers from different counties paying in their own currency, if paying online or arriving at your property and paying cash etc at the rates you have set in pound or euro.