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Cassid, totally agree. You hit the nail on the head with your comment.
Wow Ditk8 that's just TERRIBLE! I personally would call BCom AND the police right away to have them removed. And I'd charge their credit card a damage amount (as stated in my policies).
I just wanted to add to my comment above that we too get 10/10 on all the other categories in most cases, yet to see a reduced rating for Value for Money just doesn't make sense. Remove it, please!
So glad I saw this post regarding Value for Money category in the Reviews. I am so disheartened with this category that I wrote and called customer service to express my discontent with it, explained how utterly useless it is due to its subjectivity based simply on human nature to want to spend less on everything in life, and generally how unfair it is if the guest has not stayed in any other local B&Bs (in my case) in order to compare objectively. But the response, via phone voice mail, was something like this: "we encourage guests to speak from the heart and if they feel based on their travel experience that something is not delivering value for the money they spend, they should be entitled to express it". My argument was completely ignored and I hit a dead end. I do believe we have strength in our collective voices as lodge owners to speak from OUR hearts and tell BCom that this is not an acceptable category and to remove it. I also agree with a previous responder to this post that Location is also inappropriate in most cases without additional breakdown of what the issue with Location might be (such as Too Close to Town, Too Far From Town, Too Noisy Beside a Bar, Too Remote, Too Close to a Dump, Not Close Enough to River etc). Not giving the Location category some definition is detrimental, most especially if reviewers do not leave comments. Cheers, Sandy