Legyen naprakész a legújabb utazási áttekintőkből, elemzésekből és szakirodalomból.
A legújabb Booking.com fejlesztések, amik érdekesek lehetnek Önnek, miközben kiemeljük a remek munkát, amit végez.
Povežite se online s drugim partnerima Booking.com-a te poslušajte najbolje savjete i preporuke
Bármi is legyen üzleti célkitűzése, megoldásainkkal sikerre tehet szert a Booking.comon.
A Partnerközpontban megtudhatja, hogyan kezelje szállását és Booking.comos extranetét. Gyűjteményünk tartalmazza a választ a partnereink által leggyakrabban felmerülő kérdésekre.
@Corinne Orde our b&b with just 3 suites and staffed only by the owners sounds as if it may be like yours. We too work our butts off at busy times with heavy turn around.
I understand the guilt you feel but you must do what is best for yourself. If you overwork for too long you will burn out and all future guests will miss out. If you should aspire to growing to become a larger hotel with staff to handle increased turnaround then you must make more money to cover those improvements and wages. Thus one night stays or 3 night minimum, the best is whatever gives the most profitable outcome. If you have a one night is ok policy and yet you only book a room for one night on a weekend (and it is empty the other night) then you make less than if you had a two night policy, even with a discount to effect more two night bookings.
Regarding 3 night policy and overflow from competitors, it is an individual situation that we each need to consider and perhaps test. Whatever fills the most rooms in the most profitable manner will give you the best freedom to offer the most people a pleasant holiday. We always keep one of our suites open for one night stays, while others are minimum two nights in busy times. Weekdays are often times with empty rooms and we will take anyone! I sometimes try to move guests to an alternate suite to align empty nights (Thus allowing an extra two night stay, even if change over becomes more hectic) this process, even if it involves a free upgrade can make more money if it frees up a suit for an extended stay.
1. A good selection of quality self serve beverages both in rooms and in shared lounges.
2. Home baked goods or preserves, cookies or cake on arrival and home made preserves on meal tables, provided free, are a nice touch. They must be personally made. Often they will store well so cook can make them on quiet days or in off season.
3. A box of toys to keep kids quiet.
4. DVD movies on free loan.
5. Facial wipes for cosmetic removal ( this also help keep linen cleaner).
6. Old fashioned customer service. We are a small establishment. I try to meet each of our guests in the car park to assist with there parking and offer to carry their bags to reception, and then to their room. Chat with them to find out what they like and what you could provide. If not immediately then to another guest at another time.
Put yourself in the position of a guest before they book.
Type into Google "accomodation" and the name of your district. See what potential guests see. Choose an accomodation provider with similar facilities to yours, a guest might book with them, or with you. You need to set your price the same or just below your competition. If you need a higher price then you will need to improve your property and facilities.
Your past clients will tell you a lot about where you can best promote your accomodation and services. Both directly and indirectly.
If you get lots of wedding guest clients then contact the reception venues and churches to see if there is some way of leveraging their clients. If you receive a lot of guest associated with a sport, you should contact clubs or groups associated with those sports, etc.
Do you collect guest information e.g. address or email? Keep in contact with past guests who enjoyed staying with you to let them know of special deals, hotel improvements you are making and events you are hosting that they may be interested in. Single accomodation guests might be interested in wedding events, past corporate guests might be interested if you are hosting a conference for someone. And of course if you know a past guest has a birthday coming up, or is expecting a child that's a great time to send a greeting.
And of course there is bdc ratings. Specifically ask each happy guest at checkout to post a review. Check on the extranet now and then for new settings, or settings you can update to make your accomodation stand out.
Booking.com extranet room specifications ask can extra beds (E.g. single or children's beds) be added to the room. You need to find the box and tick it. You will also need to check your standard room fee is for the maximum number of people the room can fit, with discounts if the extra bed isn't needed. It's confusing.
I have not yet found a solution to optional beds, e.g. changing a king into two singles without adding to the guest numbers.
We have a similar situation to your premises David.
We have had guests book two or three rooms, adjoining, in a single booking. They just have to pay attention to the booking form. If you use an ordinary internet browser and go to the bdc public site and search your own accomodation you can see it just as your guests would.
I am toying with creating a virtual suite, of multiple rooms (the other rooms all put together) in order to be able to change the conditions and rates. I am wary though that this could cause double bookings.
You can't change someone's opinion completely or make a poor review go away. You should however respond to all negative reviews, addressing the general guest population in order that future readers are better informed. E.g. guest review says price had changed on there arrival - answer pointing out when and why prices vary, e.g. time of year or number of guests arrived. E.g. guest says room specification was incorrect - respond stating how many kinds of room you have and that diffent room types have different facilities.
Also it is in your interest to ask all you happy guests to leave a review. Many good reviews will belittle the occasional negative one.
In most regions bcc offers an automated email response system, however you need to switch it on. These emails are accessed by guests through the booking.com site and should be available to guests on mobile phones. Similarly bcc asks you to give directions to your stay. If you have a private website with a map and directions this may help.
We also find guests do not read accomodation descriptions thoroughly. Some Partners make a sign or map and photograph it so that it can be uploaded as a picture. Guests notice pictures more than small print.