When I was accepting credit cards I was able to select if I require a CVV info or not. Because my POS terminal didn't need CVV code for charging I didn't select this.
Now I use "Payments by Booking.com" so don't have an insight to this information.
This was one of the condition if we wanted to re-activate our proeprty on Booking.com. Not sure if this was demanded or it was just a suggestion from our account manager so that re-activation would be faster and more likely. Basicly we blamed a close relative for this "errors" and we changed ownership and promised that this relative will have no longer access to extranet.
I would suggest to contact your account manager if you have one in your area?
Few hosts wrote here in forum about this suspension matter but never saw if any of them managed to re-activate their property. Again try to get in touch with your account manager for advice and guidance to push this matter forward.
"Note: In exceptional cases where you do not have access to postal services or immediate access to the property you want to list on Booking.com, contact us so we can facilitate your verification by alternative means."
Does Booking.com collect guest payments? You activated feature "Payments by Booking.com" - "Getting Paid"? If yes, Booking.com automaticly deduct the commission invoice at the next payout.
You should have received the sticker within the Traveller Review Award package around January 2020.
I guess you'll have to wait for the Traveller Review Award 2021.
What was the reason for suspension.. This can be a problem.. We were suspended few years ago for maybe few months and was really difficult to get back online.Our account manager helped to push this matter forward, we needed to change the ownership etc...
Probably from some no-shows or late cancelations, where you didn't mark to waive the penalty fees and you didn't make charges for those bookings? It's probably just a monthly commission invoice..
When I was accepting credit cards I was able to select if I require a CVV info or not. Because my POS terminal didn't need CVV code for charging I didn't select this.
Now I use "Payments by Booking.com" so don't have an insight to this information.
Here are also some topics on this matter:
https://partner.booking.com/en-gb/community/guest-payments-finances/cre…
https://partner.booking.com/en-gb/community/guest-payments-finances/why…
This was one of the condition if we wanted to re-activate our proeprty on Booking.com. Not sure if this was demanded or it was just a suggestion from our account manager so that re-activation would be faster and more likely. Basicly we blamed a close relative for this "errors" and we changed ownership and promised that this relative will have no longer access to extranet.
I would suggest to contact your account manager if you have one in your area?
Few hosts wrote here in forum about this suspension matter but never saw if any of them managed to re-activate their property. Again try to get in touch with your account manager for advice and guidance to push this matter forward.
https://partner.booking.com/en-gb/help/first-steps/how-receive-and-use-…
"Note: In exceptional cases where you do not have access to postal services or immediate access to the property you want to list on Booking.com, contact us so we can facilitate your verification by alternative means."
As far as I recall in extranet you were able to mark/select if you want to include CVV to show in guest CC details.
Does Booking.com collect guest payments? You activated feature "Payments by Booking.com" - "Getting Paid"? If yes, Booking.com automaticly deduct the commission invoice at the next payout.
You should have received the sticker within the Traveller Review Award package around January 2020.
I guess you'll have to wait for the Traveller Review Award 2021.
https://partner.booking.com/en-gb/help/guest-reviews/introducing-bookin…
What was the reason for suspension.. This can be a problem.. We were suspended few years ago for maybe few months and was really difficult to get back online.Our account manager helped to push this matter forward, we needed to change the ownership etc...
Probably from some no-shows or late cancelations, where you didn't mark to waive the penalty fees and you didn't make charges for those bookings? It's probably just a monthly commission invoice..