It sounds as though the listing may have undergone the Change of ownership procedure and the new owner may be reopening the availability and receiving bookings (perhaps you may wish to double check with them). If the property is no longer meant to be operating for short term rentals at all, please reconfirm this with your partner support team through the Extranet.
I'd recommend setting up rate plans that have these minimum lengths of stay. Super easy to do so through the Extranet and you can attach it to all your room types as needed.
Navigate to the Rates & Availability tab > Rate plans > Add new rate plan. For your 7 and 28 night rates, you will want to select the Weekly and Monthly rate plan respectively to set up. Follow the prompts to set up the policy, which rooms it will apply to and how you are managing the rate (whether you are discounting from your base Standard Rate or mapping it from your channel manager). With your 3 night rate, you can select to create a Custom rate plan and manually adjust the restriction to 3 nights.
If you are having difficulty, reach out to your local partner support via the Extranet > Inbox > Booking.com messages to either send a message or call.
When you say that the agency is already registered with our platform, do you mean they have created another listing for your property so you now have two listings? If this is the case, we would need to mark one listing as duplicate - please contact partner support through your Extranet to do so under the Inbox tab > Booking.com messages. Please also advise that you are still able to accommodate the existing bookings and block out the calendar accordingly on the new listing.
If you only have one listing, then we just need to allow the agency access to the listing you have. If they already have a partner login with us, just let our partner support know that we need to add your listing to their account so they can access and manage the listing for you. The bookings will remain on the listing and all your content as well.
The Price Match refers to if a guest is able to find their reservation for a cheaper rate on another website for the same property and stay dates/conditions. It does not refer to the property having to price match with a different property etc.
You may be applying different rates across different websites intentionally or unintentionally. If they are unintended, we've developed the Price Performance Dashboard to help you spot price differences online. If you are noticing a lot of price differences, I'd recommend having a look at this article for tips on how to correct them. Tips for spotting and correcting unintended price differences.
In addition to the above suggestions other partners have recommended such as setting up a prepayment policy and charging guests prior to their arrival, if you are finding these reservations coming in last minute and not giving yourself enough time to charge the bookings and cancel when they are invalid, I would recommend setting up a minimum advance reservation restriction.
This will limit bookings to be made XX number of days prior to check in so it should give you enough time to review the card details and cancel the booking if the guest does not update them within 24 hours. You can also add further restrictions such as ensuring guests provide a phone number and address in your Policies section.
It's important to note that the more restrictive your listing is, the less visible it will be which may result in lower bookings.
In addition to the required property services and amenities outlined in the checklist, you do also need to have a rate with free cancellation up to 14 days (0-13 days). If your cancellation policy is stricter than this, it will prevent you from being able to join the program. We find that business bookers generally tend to book last minute so flexibility is very important to them especially as plans change during the current market conditions.
There are a few programs which can help to boost visibility and improve ranking of the property in the short term or long term.
Our Preferred Partner program is aimed at helping to improve visibility in the long term. This is only eligible to the top 30% performing properties in the area with high review scores. You can check if your property is eligible through the Opportunities tab > Preferred Partner program. The commission change will differ per region so best to check this page to confirm. In addition to the boost in visibility, your listing will also receive extra tagging with the 'thumbs up' icon - this is our way of telling guests that we recommend this property to them.
If you are looking for impact in the short term, you may wish to try the Visibility Booster. It is designed to help increase your ranking and your visibility during short periods, to attract bookers on certain dates, resell cancelled rooms and appeal to certain markets during specific periods. It can also be accessed under the Opportunities tab > Visibility Booster where you can adjust the commission change yourself. If you are not eligible for Preferred, this is a great alternative.
Have a look through to see which program works best for your needs.
I hope you were able to make your listing live and bookable but if you are still having trouble, I'd recommend looking at your calendar to ensure there are no restrictions that may block a guest from booking. You also need at least one rate plan and one room type to be bookable.
Hi sharon callaghan,
It sounds as though the listing may have undergone the Change of ownership procedure and the new owner may be reopening the availability and receiving bookings (perhaps you may wish to double check with them). If the property is no longer meant to be operating for short term rentals at all, please reconfirm this with your partner support team through the Extranet.
Kind regards,
Shirley E.
Hi Gold Hotel Ltd.,
I'd recommend setting up rate plans that have these minimum lengths of stay. Super easy to do so through the Extranet and you can attach it to all your room types as needed.
Navigate to the Rates & Availability tab > Rate plans > Add new rate plan. For your 7 and 28 night rates, you will want to select the Weekly and Monthly rate plan respectively to set up. Follow the prompts to set up the policy, which rooms it will apply to and how you are managing the rate (whether you are discounting from your base Standard Rate or mapping it from your channel manager). With your 3 night rate, you can select to create a Custom rate plan and manually adjust the restriction to 3 nights.
If you are having difficulty, reach out to your local partner support via the Extranet > Inbox > Booking.com messages to either send a message or call.
Kind regards,
Shirley E.
Hi IL GIARDINO,
When you say that the agency is already registered with our platform, do you mean they have created another listing for your property so you now have two listings? If this is the case, we would need to mark one listing as duplicate - please contact partner support through your Extranet to do so under the Inbox tab > Booking.com messages. Please also advise that you are still able to accommodate the existing bookings and block out the calendar accordingly on the new listing.
If you only have one listing, then we just need to allow the agency access to the listing you have. If they already have a partner login with us, just let our partner support know that we need to add your listing to their account so they can access and manage the listing for you. The bookings will remain on the listing and all your content as well.
Kind regards,
Shirley E.
Hi Natalie Groves,
The Price Match refers to if a guest is able to find their reservation for a cheaper rate on another website for the same property and stay dates/conditions. It does not refer to the property having to price match with a different property etc.
You may be applying different rates across different websites intentionally or unintentionally. If they are unintended, we've developed the Price Performance Dashboard to help you spot price differences online. If you are noticing a lot of price differences, I'd recommend having a look at this article for tips on how to correct them. Tips for spotting and correcting unintended price differences.
Kind regards,
Shirley E.
Hi Yves Bouchard,
In addition to the above suggestions other partners have recommended such as setting up a prepayment policy and charging guests prior to their arrival, if you are finding these reservations coming in last minute and not giving yourself enough time to charge the bookings and cancel when they are invalid, I would recommend setting up a minimum advance reservation restriction.
This will limit bookings to be made XX number of days prior to check in so it should give you enough time to review the card details and cancel the booking if the guest does not update them within 24 hours. You can also add further restrictions such as ensuring guests provide a phone number and address in your Policies section.
It's important to note that the more restrictive your listing is, the less visible it will be which may result in lower bookings.
Kind regards,
Shirley E.
Hi Maurice Coronel,
In addition to the required property services and amenities outlined in the checklist, you do also need to have a rate with free cancellation up to 14 days (0-13 days). If your cancellation policy is stricter than this, it will prevent you from being able to join the program. We find that business bookers generally tend to book last minute so flexibility is very important to them especially as plans change during the current market conditions.
Kind regards,
Shirley E.
Hi Maurice Coronel,
There are a few programs which can help to boost visibility and improve ranking of the property in the short term or long term.
Our Preferred Partner program is aimed at helping to improve visibility in the long term. This is only eligible to the top 30% performing properties in the area with high review scores. You can check if your property is eligible through the Opportunities tab > Preferred Partner program. The commission change will differ per region so best to check this page to confirm. In addition to the boost in visibility, your listing will also receive extra tagging with the 'thumbs up' icon - this is our way of telling guests that we recommend this property to them.
If you are looking for impact in the short term, you may wish to try the Visibility Booster. It is designed to help increase your ranking and your visibility during short periods, to attract bookers on certain dates, resell cancelled rooms and appeal to certain markets during specific periods. It can also be accessed under the Opportunities tab > Visibility Booster where you can adjust the commission change yourself. If you are not eligible for Preferred, this is a great alternative.
Have a look through to see which program works best for your needs.
Kind regards,
Shirley E.
Hi Mark loice,
I hope you were able to make your listing live and bookable but if you are still having trouble, I'd recommend looking at your calendar to ensure there are no restrictions that may block a guest from booking. You also need at least one rate plan and one room type to be bookable.
Kindly also check your content such as photos and policies and make sure you have at least one contact person listed. This is a handy guide which outlines some main reasons why your listing would not be bookable.
Kind regards,
Shirley E.