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Account Advisor Shirley
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com.
Hi Andrew and Kathy Thyne,
As BrookAve had suggested, we would recommend setting up an automatic reply to be sent at the time of booking detailing any further COVID policies. You can do so through the Extranet via the Property tab > Messaging preferences. Create your message template and don't forget to schedule it so it gets sent out when you need it to..
You may also wish to take a look through the additional COVID fine print phrases to see if any currently apply to the property. This is accessed via the Property tab > View your descriptions.
Kind regards,
Shirley E.
Hi Kathleen Davenhall,
One of the best ways to improve your occupancy is to provide a discounted rate for longer stays at your property. Not only does this help you secure revenue, but long stays also simplify the reservation process on your end – less time spent checking guests in and out and carrying out cleaning and sanitisation.
If you do set up a Weekly or Monthly rate, it's not to say every single booking you receive will be on this but think of it like casting a fishing net out and seeing if you can 'catch' a longer stay. It may not be many bookings but at least you'll be very attractive for any longer stay searches if it works operationally for you.
Kind regards,
Shirley E.
Hi Joe Pesti,
As BrookAve had mentioned, it may be that the payment run does not include bookings with check out dates beyond that. If you have the option to, you can pick to have Weekly payouts instead of Monthly. There is also a handy guide shared on how to reach out to our Credit Control team by sending a message through the Extranet > Inbox tab > Booking.com messages.
If you wish to take your own payments, you can change your payment method from Cash only to be accepting Credit Cards under the Policies page in the Property tab. This will opt you out of Payments by Booking and you will have full control over managing your payments.
Kind regards,
Shirley E.
Hi el Hotelito Perdido,
Outside of visibility boosting programs, the ranking of a property is very dynamic and dependent on a variety of factors such a previous guest search history, conversion, cancellations, review score etc. You can also have a look at these factors through your Ranking Dashboard in the Analytics tab to see if there are any areas you may improve in to help your ranking.
The Preferred Partner program is only eligible to the top 30% of performing properties in the area. To check your eligibility, navigate to the Opportunities tab > Preferred Partner program. If you are not eligible yet, you may wish to try the Visibility Booster as BrookAve had mentioned.
Kind regards,
Shirley E.
Hi Port Fairy YHA,
You can definitely apply policy overrides for certain peak dates. You will need to create the secondary cancellation policy first. Once that is set up, you will need to send a message to your local partner support team detailing which dates need to have the policy overridden. For example "Apply Special conditions policy across 13-14 March 2020".
You can send a message via the Extranet through the Inbox tab > Booking.com messages.
Kind regards,
Shirley E.
Hi Shannon Johnson,
The steps detailed during the registration process form a handy guide to help you get your listing ready for bookings. For example, you can still be bookable during this time but may be missing content completed in your Facilities and Services or perhaps you may have some photos missing.
If your calendar is set up correctly with rates and availability, there would be no issue with you receiving bookings. We just want to ensure that your listing is as attractive as possible to appeal to new bookers.
Feel free to reach out to your local partner support via the Extranet > Inbox tab > Booking.com messages. You can call the support number there or send a message (as BrookAve so helpfully detailed!).
Kind regards,
Shirley E.
Hi Swati Panwar,
To set up a prepayment policy, navigate to the Property tab > Policies and edit your cancellation policy to include prepayment conditions. Please note that for new listings, there will be some restrictions in place that may prevent prepayment from being taken until the listing has been trust verified. This means that the property has been location verified and it has reached a number of stayed bookings and paid invoices.
If your properties are listed in separate listings, to terminate the contract of any one listing, you can send a message via the Extranet through the Inbox tab > Booking.com messages (easy to follow the guide that BrookAve has helpfully shared).
For any commission related questions, it would be best to reach out to our Credit Control team via the messaging system. Please ensure you select the right topic 'Finance' to ensure your message is sent to them directly.
Kind regards,
Shirley E.
Hi Brand New Apartment,
There may be multiple reasons why you have received this notification - I would advise to reach out to your local partner support via the Extranet. You can do so through the Inbox tab > Booking.com messages (either compose a new message or give the support number a call).
Kind regards,
Shirley E.