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Janita - Account Advisor
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hi Terri,
Thanks for reaching out. We work with Musement and Viator for our attractions products. Please reach out to either of these companies to link up. Thanks!
Hi,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
Hi Christian,
Thanks for reaching out. Please contact Partner Support and they will be able to mark the second one as a duplicate. Make sure you know which one you want to keep and which one needs to be removed.
Hi Heidi,
This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
HI Anonymous,
Please reach out to the finance team using BrookeAve's method above if you need the name adjusted on your invoices.
Hi Andrea,
The guests follow what policy and payment schedule you have set up. Please check your policy via Property > Policy in the extranet and ensure that this is as how you would like it. In regards to additional fees, please ensure that these are also setup under Property >VAT/Tax/Charges. Alternatively, build these into the rates so that you are receiving the correct amount.
Thank you!
Hi Nicolas,
Thank you for reaching out. The property is not able to select the order in which the rooms are displayed, they will show the cheapest room first.
Hi,
There could be many reasons as to why the property is not live, please see this article for reasons why it could be - https://partner.booking.com/en-gb/help/working-booking/going-live/why-m…