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We keep our Customers happy and attended to from the minute they arrive till the minute they leave, BUT we are only a 4 bedroom Guest House, BUT we are Five Stars and Gold Award and Breakfast Award so we have very high standards to achieve. Having been in the hotel & catering business all our working lives we don't know any other way to live, it is our life, c'est la vie as the French say !!!
Mike & Sheila
NEWARK LODGE GUEST HOUSE
It doesn't matter how busy we are, we always give our Guests a very personal welcome and show them around our Guest House and take their Breakfast order and show them to their Bed Room and explain where everything is in their room and Ensuite.
We also suggest they go across the road to The Chesters Pub where they can have Dinner and get a 10% discount when they tell the Pub Staff they are staying at Newark Lodge Guest House.
So it all works !!!!
We always give our Guests a very warm welcome and show them to their room and show them where everything is in the room and Ensuite. We check with them as to where they are going to have dinner and suggest the pub just around the corner from us where they will get 10% discount as they are staying at Newark Lodge Guest House. We take their breakfast order so we have it all ready for them the minute they come down in the morning.
We are around all the time they are in the Guest House so we can assist them with any queries they may have.
We Love our Guests !!!!!
This is our English Breakfast, Nice thick Smoked Bacon, locally made Sausages and Free Range Eggs garnisged with Mushrooms and Tomatoes. Our Guests really love it.!!!
We give ALL of our Guests a fully Printed receipt which has all our details and how many nights they stayed, plus if they pay by credit/debit card they also get the receipt from the card machine.
But thankfully a number of our Guests pay CASH !!!!! LOL
I always ask our Guest for their breakfast order the evening before. Fresh red grapefruits I segment then but still serve them in the original skin. A big thing about our English Breakfast is our bacon. I get this from a local Butcher, Guests love it, and I use Smoked Bacon and get the lady to cut it on number 11, so it is nice and thick. So when I fry the bacon it doesnt all shrivell up and retains its moisture.
I cook all my Guests breakfasts before they come down to the Dining Room, and it normally takes me just over an hour to cook the breakfast and prepare their starter which could be Melon, Grapefruit, Cereals or Porridge. Then their maincourse which could be Full English Breakfast or Eggs Royale etc or Kippers etc etc. And our Guests always speak very highly of our Breakfast, which is very important
Our Guest House is not minamalistic, each room is decorated and furnished to a very high standard and homely feel to it, also each room has a particular theme to it, like the Victorian Room and the Safari Room. We are Five Stars and Gold Award, so again Customers know we have high standards.
Our Guests feel at home here and as a result our repeat business is very good. Having been in the Hotel & Catering business all our lives, my Wife and I really enjoy our Customers.
C'est la Vie !!!