I been trying to contact them since September 2nd, emails or calls, no success, I think that they are now so big that it seems we don´t care too much for them.
Thank you very much for your response Fluff, as I said, the guest forward me the email that BDC sent him saying "payment successfully trough BDC" he been charged few weeks before the arrival and on the reservation details says "guest paid in advance".
Yes, they charged me commission for this reservation.
Apart of the missing money, what I can´t understand is why nobody at BDC give me an explanation when I asked them, they just simply ignore me, and this is so frustrating.
I been trying to contact them since September 2nd, emails or calls, no success, I think that they are now so big that it seems we don´t care too much for them.
Good luck
Thank you very much for your response Fluff, as I said, the guest forward me the email that BDC sent him saying "payment successfully trough BDC" he been charged few weeks before the arrival and on the reservation details says "guest paid in advance".
Yes, they charged me commission for this reservation.
Apart of the missing money, what I can´t understand is why nobody at BDC give me an explanation when I asked them, they just simply ignore me, and this is so frustrating.
Thank you again
Fran