Please be aware that from today onwards, all Virtual Credit Cards for new an unpcoming reservations will be activated with 1 day after the check in date, so it might be that at the moment you are having some difficulties to charge.
Moreover, we are sorry that Financial department is hard to reach, but as well as other departments we are trying to keeping up with a large volume of requests.
We are sure that you all will be compensated, and please if you have very specific questions, don't hesistate to send a message thought the imbox.
If you had some unpaid invoices, and you have sent all the necessary documentations to our Financial Department, we kindly ask you to wait for their instructions as they are the one in charge of re-open your property.
We are sorry you have been trying to contact our Customer Support without success.
Unfortunately due to the delicate moment we are trying to satisfy everyone's needs and we undertand it's is hard to get one of our agents on the phone.
Surely, if you have sent a message, we will take care of your issue, as soon as possbile.
Immaginiamo che attirare i viaggiatori sia al momento non la prima necessita', ma sicuramente un fattore di estrema importanza. Esprimiamo ancora una volta la vicinanza a tutti i nostri Partner in questo momento storico che stiamo attraversando.
Detto questo, crediamo che tutte le opportunita' che il nostro Extranet offre, siano al momento nella sezione dedicata assieme alle varie promozioni. Putroppo quella di ci lei sta parlando, crediamo non sia proprio presente all' interno delle varie opportunita'/ promozioni.
Good morning Bruno Miorin and thank your for reaching us out here.
When we treat a reservation as a relocation, we are always requested to find an alternative solution to the guest. II the reservation status goes to cancelled, we won't be able to reinstate the original booking, as it is up to the guest to decide if they still wish to continue looking for an alternative or re-book at your property a second time.
As per what we could see in your property's profile, we are wating for the guest to give us some updates.
Despite we are aware you have again availability and you are willing to be collaborative, we kindly ask you to wait for a guest's reponse, as it is thier decision to make.
Good morning Axel Creutz , beatrice oguntayo and Sydney Harbour Bed and Breakfast .
Please be aware that from today onwards, all Virtual Credit Cards for new an unpcoming reservations will be activated with 1 day after the check in date, so it might be that at the moment you are having some difficulties to charge.
Moreover, we are sorry that Financial department is hard to reach, but as well as other departments we are trying to keeping up with a large volume of requests.
We are sure that you all will be compensated, and please if you have very specific questions, don't hesistate to send a message thought the imbox.
Dear Hamadhi guest, and thank you for sharing.
If you had some unpaid invoices, and you have sent all the necessary documentations to our Financial Department, we kindly ask you to wait for their instructions as they are the one in charge of re-open your property.
We wish you good luck!
Hi One times One Inn.
We are sorry you have been trying to contact our Customer Support without success.
Unfortunately due to the delicate moment we are trying to satisfy everyone's needs and we undertand it's is hard to get one of our agents on the phone.
Surely, if you have sent a message, we will take care of your issue, as soon as possbile.
Buongiorno Residence Delfino.
Immaginiamo che attirare i viaggiatori sia al momento non la prima necessita', ma sicuramente un fattore di estrema importanza. Esprimiamo ancora una volta la vicinanza a tutti i nostri Partner in questo momento storico che stiamo attraversando.
Detto questo, crediamo che tutte le opportunita' che il nostro Extranet offre, siano al momento nella sezione dedicata assieme alle varie promozioni. Putroppo quella di ci lei sta parlando, crediamo non sia proprio presente all' interno delle varie opportunita'/ promozioni.
Buongiorno Masseria delle Rose e benvenuto in Community.
Le lasciamo qui sotto, un link dove potra' vedere come rimuovere il prodotto di Booking.suite dal suo Extranet.
https://support.webdirect.booking.com/hc/it/articles/115001019570-Come-annullare-un-contratto-con-WebDirect
Hi Pamela Wheeldon! Thanks for posting in the Community!
Please contact our Customer Support team to the numbers below, they will assist your to cancel reservations or relocate guests.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Best regards!
Hi Alona Hotel! Thanks for posting in the Community!
Please follow the link:
https://partner.booking.com/en-us/help/where-you-can-reach-us
There you can find relevant phone numbers for our Customer support team.
Best regards!
Good morning Bruno Miorin and thank your for reaching us out here.
When we treat a reservation as a relocation, we are always requested to find an alternative solution to the guest. II the reservation status goes to cancelled, we won't be able to reinstate the original booking, as it is up to the guest to decide if they still wish to continue looking for an alternative or re-book at your property a second time.
As per what we could see in your property's profile, we are wating for the guest to give us some updates.
Despite we are aware you have again availability and you are willing to be collaborative, we kindly ask you to wait for a guest's reponse, as it is thier decision to make.