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Glider City Motel Benalla
Official 4 star rating. Operated by myself and hubby.
13 rooms (12 are twin) motel in Benalla, Victoria, Australia.
200k from Melbourne. 100k from the NSW / Victorian border of Albury / Wodonga.
Swimming pool. Located on 1 acres with lots of garden
13 rooms (12 are twin) motel in Benalla, Victoria, Australia.
200k from Melbourne. 100k from the NSW / Victorian border of Albury / Wodonga.
Swimming pool. Located on 1 acres with lots of garden
I don't really see it as risk free at all. I would rather just put my room up again. I usually leave the booking in my system and if they sell it again, well, well and good. They're just trying to keep the reservation dollars that came with that booking. It's usually for ones made more than a week out. Our cancellation pollicy is 7 days, as I was sick of having cancellations within the 48hours we previously had as our cancellation period
I think it's ok on the guarantee of receiving the money for the booking. Having it online again is a double dip I guess. It is a problem if it causes overbooking though :-(
Hi, yes I will provide one where the customer has paid me directly themselves, but not if it's been debited by Bdc.
Hi Barry,
Yes, I recently read it in some info in the help area that we're supposed to do them, however I'm not going to give them a receipt for payment when I pay Booking.com and especially since they make the booking WITH Bdc and made payment to Bdc.
I can't see how BDC can actually target a particular room that has been cancelled at a property - as you reason above. It's too hard from the availability point of view. All our rooms are basically the same with 1 queen and 1 single in them, yet we have to 'name' them as 'single', 'double', 'twin', 'family' etc so that the general public can (possibly) work out what they require. There should be something written somewhere, where bookers are told what the varying terms are for different room set ups. Because for us we have 10 rooms all the same and we have to have 2 singles, 2 doubles, 2 twins etc showing purely for the 'names' potential bookers see 'only 1 left' which is simply incorrect and I've been trying to work it out for probably around 8 years to be easier for me. Sometimes we win because a single will have to book a twin, but it's just not working well for me at all :-( For one reason I feel like we are ripping people off because they are paying too much. But in another way, well... they should call direct. We are only a 13 room property so it's very annoying when people see 'sold' on a room type where we only have ONE of a particular room type. :-( Cheers
Hi there.
That is the exact problem I had a few weeks ago - no show and invalid card but said he'd cancelled 2 days earlier, which was within our 7 day cancellation period. So I actually wondered if the 'risk free' was actually referring for me the property owner, or the booking.com customer as it seemed to be all a bit 'one way' for bdc. Anyway, I phoned dbc and they ADVISED to mark as a no-show BUT DID NOT mention to mark it as fees not waived. Hence my earlier comment about not having a specific area for mentioning of this point. Therefore I lost out on the booking amount. The person on the phone just keep on and on and on about that I won't have to pay commission! I said 'what about the $180 I didn't get?' :-( He just continued on about the commission. That's the reason why we have a 7 day cancellation policy and not 48 hours, especially if somebody were to cancel a 4 day booking 2 days out from check-in. :-( (which has been known to happen previously).
I'm still to check out how the payments work, but assuming it should be part of the commission invoice and show up as a credit amount. That being said I COULD NOT find any 'help' on risk frees. Cheers :-)
I have always advised customers to obtain it from Booking.com. They have never come back to say that's incorrect? It was only somewhere I was reading it a couple of days ago. We have a booking system so it's not a problem or a manual thing to do, which I used to have to do prior to having a booking system. Around 50% of our guests require a tax invoice. Maybe I just provide it to them without showing a payment then
It's just similar to a 'forum' from what I can see. Scroll and scroll and read thru comments and problems that are not relevant, usually becoming sidetracked and forgetting about the original issue. Hmmm... thanks for your comment :-)