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Thank you Jan, I totally agree with you. We will move them to a provisional column to keep the room open for serious bookings.
We are in South Africa and these bookings that end up in No shows and invalid credit cards are usually from Nigeria. I do not understand what is is these people are doing but it is a SERIOUS nuisance. Alot of preparation goes into creating the reservation with messages, requests for deposits etc. We lose money and Booking.com does nothing. Do they even read these forums ?
We only once had a notification from Booking.com that they had vetted a customer's credit card and it had been a stolen card but never had that again.
With regards to Tuppenny's post about a "Genius" guest makeing reservations months in advance and then not showing up. We have experienced the same issue with one particular guest from Nigeria. He has booked our establishment on 3 seperate occasions and then does not make a payment. He communicates back and says he will pay on arrival. All three times he has not arrived. We have lost almost $ 2000 by being forced by Booking.com to hold the booking for him. I have reported him to Booking.com but no response. There is nowhere that I am able to block him.