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Leandri Klopper
Hi! I'm part of a large Hospitality company that have been leaders in the industry for 25 years. They own and operate holiday resorts right accross South-Africa. I've been in reservations for +/-3 years, before that I was a puppeteer. I'm very enthusiastic in assisting families confirm a well-deserved break where they can make holiday memories. I have every confidence in our resorts' ability to provide quality holidays. Using Booking.com, we hope to gain more international guests. Kind regards.
Heya M,
So sorry, it seems I don't get a lot of time to pop in here. And I miss it sooo much!
I see a lot of the same topics still running around on the forum. People just really don't want to Search before they Post. At least everything Looks good.
Hope you are well. :-D
Hey,
I see this was 3 days ago. Hope you came right in the mean time.
Hey Cleber,
Super happy for you!
I wish you all the best with your future endeavours.
Hey Frode,
Very good points.
I think the only thing one can really do to remove those suggestions/advise is to send feedback to Booking.com.
They did say at Click2018 that they will focus on feedback! Maybe they will make a button for it... I myself need to be bombarded by the suggestions/advise otherwise I forget to go and look.
Keep well.
Hey Simon.
Can it be that some of your other guests cancelled? Because then the availability goes live again.
Hey
Go to your Extranet. Booking.com messages. And send them a message.
If you find a quicker/better way of doing that please will you post it on the forum so we know.
Keep well.
Hey Raluca,
Cancellations from the property's side is a very big sore point for Booking.com.
If you want to Cancel someone's booking because the apartment needs maintenance or because you already have someone in the apartment, Booking.com sees this as a Double booking and will charge you for alternative accommodation for the guest.
Plus you will pay commission for the original booking. So rather plan your maintenance far in advance and then make sure those dates are blocked on your calendar so that you don't get bookings.
In regards to emergencies - There is a dedicated local nr that you can call. Go to your extranet - Booking.com messages. On the right hand side of the screen will be the nr.
Keep well.
Hey Zevar.
Go to your Extranet, go to Rates and Availability. There will be an option that says Rate Plans.
You can check it there.