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Hi all,
We serve a different main course for breakfast breakfast every day, but all breakfasts include Melon with Serrano ham, Yogurt with fresh strawberries and blueberries, Freshly baked bread, a cheeseboard with four different cheeses and crackers, home made strawberry jam and marmalade, as well as tea or coffee and water, and orange juice. The main courses are Pancakes with syrups, Omelette with toast, or Scrambled eggs with smoked salmon.
Most guests appreciate the way we do it, and we do ask about food allergies or other dietary requirements, and try to note which guests do not eat certain things, and offer them an alternative the next day.
January is our time to get away
We are finishing 2 weeks in Tenerife, great to recharge the batteries
We ensure that the guests feel welcome, and that the room is prepared to a high standard.
Breakfast is a major feature of our guests' experience, everything is freshly prepared and there are 3 courses, so the guests leave satisfied, and do not need to eat until the afternoon. Presentation is very important and has to be very exact and correct.
We make the beds and change the towels every day, as well as cleaning the room.
In the evening, if the guests are out when it gets dark, we switch on the lights in the room as well as close the blinds and curtains.
I also give many of the guests a short history of Amsterdam, so it puts their experiences walking in the city into context, as well as pointing them in directions they perhaps had not known about.
All in all it is about the guests having a good experience, which makes it a pleasure for us to be hosts!
I would suggest that you can take two approaches,
If you have the room you can accommodate them, but charge double (cash up front) plus a charge for the dog, (cleaning charge)
or you are perfectly entitled to refuse them access to your property, they have made a fraudulent booking by coming with the extra people and a pet, but you must report them to Booking.com
If they cause problems call the police and have them sent away