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I haven't had this problem yet, just occaissionally pets arriving unannounced. I always try to have a conversation with guests via the booking.com email to get a feel for who they are and they for me. Mutual respect and fair exchange is what travelling and hospitality should be about.
I love to meet all the different people who have chosen my accommodation. They have found it attractive enough to book it (from a million other choices) and I want to deliver on their expectation. I love this small bit of the world while I live and want to share it. I greet people on arrival with home made Scottish shortbread tea and coffee, find out a bit about them and offer local infomation. We live closeby so can help promptly or provide particular items requested, but always give our guests plenty of space. Negative reviews can be annoying when you are working hard but they keep you thinking what can I do better.