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I have a B&B and live on the property. On check in I let them know that I provide them with privacy during their stay, and don’t enter the room. Most are one nighters but in instances of 3+ nights I let them know that I will gladly change linen and will (and do) provide fresh towels, check bin, replenish stock, fresh crockery and cutlery and clean room so they know to not leave underwear etc lying around. This has always worked well. Bathroom and any public access areas cleaned daily, sometimes more depending on whether they’re around during the day. Upon arrival I do turn bed down, but do not make bed if more than one night unless 3 nights+ when linen and towels are changed Comments interesting. I am in the UK.
As a small B & B we have blocks on the availability so 24 hours is the minimum window to book. We Always take first night payments. We have set it up so that they HAVE to give their full name and address and a contact telephone number, and if they don't, we cancel booking. No ifs, buts or maybe's. We have had a few people who don't confirmation their time of arrival, and then just turn up when they feel like it, ie our check in time is from 7-10pm Monday-Sunday. If they turn up without contacting us before then we open the door and explain check in is from 7pm. End of. If they request a late booking, after 10pm, it depends on their circumstances, ie are they travelling from afield etc. I recently had a couple who said they were arriving at 4pm, and we were able to check them in at that time, but then they rang the door at 1pm and said they had arrived early, and I turned them away, saying to come back at 4pm. We as business people have to lay our boundaries down clearly, and it is not our responsibility if they choose not to check details such as check in time, contact etc. In terms of breakfast, we state clearly on the site times of breakfasts, and some will say they are checking out at 5am or 6am for example and can we do breakfast for them then. We say no. We offer them a bacon or ham sandwich which will be left for them on the breakfast table when they leave in the morning, and to put the key through the letterbox (sometimes, you have a gut feeling that you can't do that, but most of the time, so far we have not had a problem.)