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It might be a good idee to add the possibilty to ask a direct question to your support desk about reservations/payments and so on. A link to a FAQ would be very helpful for new owners as well.
I found out that from 14 july the iCal link for one room disappeared. When I created a new link I noticed that the structure of the link had changed so I think that the changed something that caused this problem. Check if the links still exist.
I've have been thinking about it as well and I do not know a forum/community but I would be interested in joining.
From experience I know that it is a lot of work to keep a forum/community up and running. I ran a forum and community website for an international photoclub with 150 members in the Netherlands and it consumed a lot of my time to moderate and monitor the site.
Besides time there is also the need for servers to use and if it will become a success the costs will rise because more computer power is needed.
The only way to create a community like that is to get funds to pay the costs and the moderators for their work or the users must be willing to pay a fee.
If more people are interested it might be a good idea to discuss this further,
Is this only applicable if you are a property who has joined the genius program or also for properties not part of the genius program?
I think that every score lower than a 10 must have a comment by the guest. Something was not perfect and we need to know what it was we can not improve our service if we do not know what the issue was.
A review without any comments is useless for us. If I could reply to a review without a comment I do not know what to write because I do not know what the problem was.
So for me anonymous and reviews without comments should not be possible.
Katerinka12, I can not tell you if they improved. The bookings are in the future and the last days we had guests who booked directly and we closed for a few days.
I've been busy the last days and did not have time to respond. The thread has gone a bit off topic but that's fine. I got a lot of great responses and like I said before, we stopped giving discounts in any form and for now we do not see any decline in reservations which is great.
Thanks for the advice.
@Bandara Hotels & Resorts I agree that it is the overal experience that they rate with value for money. But that does not answer the question why they rate the property far lower than the guests that pay the full price.
Like I said before they got the same treatment, same food and attention as our other guests that night. The others gave us a very good review on airbnb. It could have been a bad day for us but this review is telling us that the service was up to standard.