It is me Caroline who wrote the post above. I couldn't find a number or a chat window on this site but i managed to find an email address so i sent them an email asking for the support of my area manager and I immediately received a telephone call. The person on the phone was very helpful and told me that this is like a random selection and that I was going to be contacted in the near future. In fact, the next day I received another phone call asking me for a video call appointment. We have the appointment this coming Monday, so hopefully this issue should be solved soon as my house is extremely beautiful as can be evidenced from the kind of reviews we've received, and the service I offer to my guests always exceeds their expectations! So it is unfair to stop me from operating. My property has already been checked by the Tourism Authority and I got the licence to operate. I think that you must endeavour to send an email like I did and ask for urgent support. Christmas season is round the corner and you don't deserve to lose business at this time.
Dear Bernd,
It is me Caroline who wrote the post above. I couldn't find a number or a chat window on this site but i managed to find an email address so i sent them an email asking for the support of my area manager and I immediately received a telephone call. The person on the phone was very helpful and told me that this is like a random selection and that I was going to be contacted in the near future. In fact, the next day I received another phone call asking me for a video call appointment. We have the appointment this coming Monday, so hopefully this issue should be solved soon as my house is extremely beautiful as can be evidenced from the kind of reviews we've received, and the service I offer to my guests always exceeds their expectations! So it is unfair to stop me from operating. My property has already been checked by the Tourism Authority and I got the licence to operate. I think that you must endeavour to send an email like I did and ask for urgent support. Christmas season is round the corner and you don't deserve to lose business at this time.
Wishing you lots of good luck!
Caroline