It's great that you're taking an interest in food waste. It's a shame you don't take an interest in the many bugs and problems with the Booking.com systems, like the faulty calendar sync and the nonsense reviews system.
You haven't added any details, so guessing you're in the UK?
You should contact the guest and ask them to cancel - tell them to make sure and tell BDC that they are cancelling because of government restrictions
BDC will probably email you telling you they will find alternative accommodation for the guest and that you must pay for it - yes, this really winds hosts up, but it's what BDC do best - you will need to reply to BDC telling them it is government restrictions and must be refunded in full - you might need to tell them several times - and sadly, you might have to get angry with the *** BDC staff for them to pay any attention to what you tell them .....
Advice - deep breath, have beer, carry on providing great service to your guests - let the frustration subside and let the bad review get buried by great reviews - be assured that you're not the only one this happens to - there are loads of threads about the unfair BDC reviews policy .....
Child rates lead to guests booking their 21 year olds in as children, so owners / hosts / partners lose money.
A good tip is to list your property on other OTAs where they take damage deposits automatically - this saves you a lot of hassle. But remember to manually block bookings because the Booking.com calendar sync is broken.
As soon as you start charging extra for some things, you are effectively discounting and you will also find that people stop telling you when they are bringing a dog.
Always set your pricing to be fully inclusive. Always charge a fixed price for the property, regardless of how many people stay and regardless of whether they bring a dog.
I think we have to keep pushing this till they fix the broken systems .....
You can try the phone numbers above. You'll probably get more sense from a seance.
It's great that you're taking an interest in food waste. It's a shame you don't take an interest in the many bugs and problems with the Booking.com systems, like the faulty calendar sync and the nonsense reviews system.
You haven't added any details, so guessing you're in the UK?
You should contact the guest and ask them to cancel - tell them to make sure and tell BDC that they are cancelling because of government restrictions
BDC will probably email you telling you they will find alternative accommodation for the guest and that you must pay for it - yes, this really winds hosts up, but it's what BDC do best - you will need to reply to BDC telling them it is government restrictions and must be refunded in full - you might need to tell them several times - and sadly, you might have to get angry with the *** BDC staff for them to pay any attention to what you tell them .....
Advice - deep breath, have beer, carry on providing great service to your guests - let the frustration subside and let the bad review get buried by great reviews - be assured that you're not the only one this happens to - there are loads of threads about the unfair BDC reviews policy .....
Child rates lead to guests booking their 21 year olds in as children, so owners / hosts / partners lose money.
A good tip is to list your property on other OTAs where they take damage deposits automatically - this saves you a lot of hassle. But remember to manually block bookings because the Booking.com calendar sync is broken.
Hi Shirley, what *you* find (or what Booking.com *thinks*) is often different to what property owners want / find / think.
Booking.com is not always right .......
As soon as you start charging extra for some things, you are effectively discounting and you will also find that people stop telling you when they are bringing a dog.
Always set your pricing to be fully inclusive. Always charge a fixed price for the property, regardless of how many people stay and regardless of whether they bring a dog.