Donna Luxford
My partner and I have started renting out our self contained Studio on our property. We live out rural on a 1.5hectare block of land in Kohatu which is in the Nelson area of New Zealand. I run the Studio bookings from home and we also have a digger hire business which I also run from home. Tim works all week away from home. We also have 2 rescue dogs which we love to bits. We live right next to the Motueka river in a very beautiful part of the country
My comments
Hi monet208 . I haven't had it happen to myself, yet, but I dont beleive it is very professional to allow anonymous reviews or to not be allowed to reply back. I dont beleive this is allowed on other platforms but I could be wrong. Someone could have an issue with you personally and have never have stayed and yet be allowed to review you? What part of that makes it ok or professional? Also to not allow the right of reply is crazy also. Even in a court of law you get to defend yourself! I guess when we put our properties on here, there was probably something that said you agree to this? I cant remember. If I had any issues, (haven't yet) I would leave this platform as so far I have only had a couple of bookings from here. I get 99% of my bookings from elsewhere. Somewhere that doesn't allow anonymous reviews and also allows you to reply to guests. I would've thought it would've made Booking.com more reputable if they had a more professional approach to this. People will just get angry, especially when it is all lies and you can even prove it was, and they will just leave. I run two businesses and in my books this is not good business practice.
Its odd. I still dont grasp everything on here. lol. Mine says excepts cash only, (which I dont) but I dont except credit card here on sight so it is confusing to guests. In fine print it says I except paypal and also in my policies it mentions paypal, but if I was the guest I would be confused. As I said I have only had couple of bookings from here, (just started other month), but 99% of bookings come from Airbnb, but I wanted to expand my chances of getting booked more. Im also on tripadvisor but had no bookings from there either.
Pennyinnz I too have a small Studio in a rural area in New Zealand and dont have facilities to accept credit card. Not worth my while to as virtually all of my guests come from Airbnb which handle that side of things. I only accept payment via Paypal to our business paypal account. Therefore they can use their credit card. As soon as someone books I send an invoice link from Paypal where they have to make payment in FULL pretty much straight away. So should there be a no show I already have the money and would have transferred the money out to our bank if they are a no show. I needed to have control of the money as I cant afford to wait for Booking.com to pay me the 15th of the following month after booking as that is far too long to wait. As we are only a small business we would go out of business if we had to wait for them to pay us. I have seen plenty of threads about how they can be late also! Hope you manage to get it sorted.
Thank you @fluff. It showed up this morning but up till then there was no downloafable PDF and email address correct. All good now. Thanks for your help.
I have just had a look in "Financial Overview" by pure coincidence and have found Booking.com banking details. So I am guessing this is where I pay the commission to. I will wait until the morning to see if I get emailed an Invoice first though. Thought one wouldve gone out automatically at the same time that it says I have an invoice in the extranet though.
@Lmkelly581 Airbnb have given you wrong information as I have synced my Airbnb, Booking.com and Tripadvisor all to each other. eg: Airbnb to Booking and Booking to Airbnb. One you export to and the other you import to. Regards Donna
I see the mans name has now gone. If Booking.com has removed it then that is a shame as we now wont know who to look out for.
On the "Home" tab eg it shows:
Search result views (last 30 days)
1,005 3 more views than yesterday
Property views (last 30 days)
98 1 more view than yesterday
Every 24hrs this "updates" and shows the new amount of views or says if it is more or less views than the day before. My views have been stuck on the same for the last few days or so now. Normally even if you have less views than day before it tells you.