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When guests leave for the day (or morning), I change towels, face washers and bath mats every day, replenish amenities, teas and coffees, provide fresh milk, empty the bins, give the bathroom a quick wipe over and make the beds. We have only ever had one complaint about entering a room, but as others have commented, it gives me an opportunity to check that everything is OK, turn off heaters etc. that have been left on all day, and deal with things that have been dropped on the carpet. If there are too many things on the bed then I wouldn't make the bed.
Dear Rob,
Thanks very much for your reply. We already have kettles in the rooms so the guests can make themselves hot water, and we also have chilled and room temperature bottled water. I will make sure that we have some instant noodles as well.
Cheers,
Annabelle
We use ChannelManager.com.au which captures the credit card details even after they've disappeared in the BDC extranet. After panicking over the loss after three views (usually one for me) or ten days after the booking, I made the discovery that our channel manager kept the details. I am now able to charge for no shows and cancellations within our stated 7 day no cancellation period. We only take the first night's accommodation, so we are still vulnerable to guests booking for seven days and changing their minds within the 7 day period. With only five rooms that can leave us quite vulnerable to being unable to fill the rooms at short notice.