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my first time participating here, didnt know this group existed until today that I receive a congratulations message, that I am one of the hosts in 2018 who got score reviews. My flat is only a bit over a year old.
Its been very hard learning from ZERO, but now I can say that I can manage my flat remotely and finally found a reliable, so far, cleaning company.
At present our score is 9,7 and has been quite high most of the time, except for only ONE single review that made it decrease to 9,4.
Booking.com never replied or wanted to delete a low review, as the guest never read the fine print about the deposit and gave me a 8,5 review and my score went low :(
Took me a few more months but again is getting close to 10 :)
Congratulations to every host as I know that it is veeeeryyyy hard to maintain this score and to get new guests, specially in low season.