Good morning,

Today I had unhappy customers who told me that the cleanliness was bad, talking about hair in the shower and hair in the beds. Of course that's not entirely true! I don't know the motivation of these people.

From the beginning I do everything to make the house spotless and the reviews are all at 10 for this point.

I am very sorry because this will decrease the average of bookings and it really is not so correct for the work done for years ...

I don't understand ... what can I do?


Thanks for the tips