Violazione delle condizioni della struttura e mancata cancellazione del cliente.
In the conditions of the structure it is indicated that animals are not accepted, a customer books me the week of August 15th and sends me a message asking if even two were allowed, I refuse his insistence twice and ask to cancel the reservation.
He in turn refuses with the excuse of looking for a different accommodation for the animals.
Now with the dates blocked I will lose potential bookings especially if you don't cancel me until a few days before.
Also, I can't be sure she won't sneak in animals, or leave negative reviews out of spite.
I wonder why, with a clear violation of the conditions, I as landlord cannot cancel a reservation with payment not yet made.