Carta bookingcom agent rifiutata

Good morning,

I contact you from the altomare residence in riccione, in recent days we encountered a problem with a bookingcom agent card, once we proceeded with the purchase it was refused.

The reservation in question N * *** in the name of *** *** made on 10/06/2021 with an amount of € 763.00, the customer has been charged by you. 

I look forward to your kind reply,

kind regards,