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I've had a week full of fake reservations from Booking.. anyone else's Extranet look like mine?! :(
Thanks Graham. I will get onto that asap.
I feel your pain Deirdretours as this happens to us regularly.What is your relationship like with nearby properties/alternative places to stay? I have considered our experience with this a lot and the only person with the motivation to do this repeatedly would be a nearby alternative property. If they remove your availability from Booking then a genuine guest will book their place as yours is no longer available.
For what it is worth I now put the rooms immediately back out for sale. I have listed with booking since 2007 and I have never had a genuine guest show up after a card was flagged as bad they always either phone or update their credit card online.Guests now receive an sms to notify them of an invalid card so a genuine guest with a genuine phone number would be notified of a genuine card error.
We have received another reservation like this today. :(Fourteen night stay for three guests from Tunisia, pre-paid in full rate but the credit card is in Euros and is declined of course. Flagged the card once and a second card was provided - also not in Tunisian dinar, declined again and the cards belong to someone other than the booker.I'd like to report this as visa fraud to the Home Office but the link provided above doesn't work.Any advice?
Great idea! As a traveller I would use that for sure.https://www.anniesguesthouse.co.uk
+1 for a suggestions section. We have good ideas!(I already made a post on here somewhere about allowing different breakfast types eg continental and cooked at different rates).https://www.anniesguesthouse.co.uk
The restriction will be a minimum or maximum stay requirement or something like that. If you click the down arrow to expand the room rate you should be able to see what restrictions you have in place.
I would highly recommend getting a credit card processing machine and taking card payments - specifically a deposit. Think of it as a no-show payment insurance!