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I totally agree! These people who book and then dont pay or are no shows are a complete waste of time. We have also had one guest who left the place in a terrible mess. He has tried to book again and I'v just said we are full. I would love to rate people like that to spare other establishments the same grief. Great idea Helen!
I totally agree. Little things like a chocolate on the pillow dont cost much but create that special feeling. I always think what I would like to see when I walk into a holiday apartment and make sure that our guests have all of that.
We dont take last minute bookers at all. The only ones I ever had were dodgy. Our guests have to book a minimum of 3 days in advance and pay in full before arrival. We probably loose some bookings because of this but do we really want those? Probably not.