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I am not sure if your aware but you can be with more than 1 OTA at a time, so I know what most of them are like and for me BC customer service in this country is probably the worst for me. In the UK there are many companies trying to fight OTA's as it is daylight robbery taking upto 20% of our profits for doing very little and hopefully they will be able to change legislation so there is a cap on the percentage charged which reflects the work they do
I have had this problem in the past and now send an email as soon as the booking has been taken:
I have this as a template and delete details where applicable:
Delighted you are coming to stay with us.
I am pleased to confirm I have reserved a room for you for 2 nights beginning 22nd June 2019.
1 x twin/double with en suite toilet & basin and use of 2 communal bathrooms
Please provide me with a mobile number in case I need to contact you.
Can you please confirm if you would like the room made as a twin or double bed and give an indication of your arrival time.
Check in times are after 3pm and before 7pm, but could you give me an indication of your arrival time so I am home to greet you,
I shall make sure I am home between 2-3pm, if you are going to be earlier or later than this, please ensure you call me (as soon as possible), otherwise I may not be home for your arrival.