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I have registered for this event and was wondering when booking.com might issue info about accommodation deals for those attending?
We have had several guests trying to bring extra people. Our policy is to charge them for the extras, regardless of age. If they are on the property we are liable for them and their safety and we need to know how many people are here in case of disaster.
Does not worry me about what type of review they leave as I can reply and justfy my policies.
People need to understand they cannot go through life cheating. One family booked for 8 adults and brought 7 kids as well...how do you think they all fit in, when they have already maxed out the beds?
Accountability.
tracey, welcome to my world. Guests are becoming more demanding and of course different cultures bring different issues, you need to know how to deal with them all in the Hospitality industry,
Yes they don't read, they don't listen, and they don't see. but thankfully it's not all of them.We have seen a lot of different people in 25 years and have had to cope with all of them in different ways. My husband did a cousre in "dealing with difficult people" Ha ha....that's probably why he can live with me LOL.
We even had one set of "royalty" as you define...who requested daily service for the whole week, we indicated there would be a charge for this but she insisted on having the service, we completed the tasks as defined by her each day and charged the fee. Her review stated that she was surprised to find there would be a charge for daily service as it was not discussed. How rude is that?
M it appears you only have one studio and one set of guests to deal with at a time and can give them your persoanl, constant attention, this is very different if you are running a slightly bigger operation.
Best wishes to you all.
I think it is. Because there are so many variances to be taken into account with the scores.
EG. You might have one room and your guests get the same experience when they stay.
I on the other hand have five different accommodation types, I get a very mixed bag of guests and experiences, to the point of them choosing the cheepest and expecting the best.
Congratulations to you all on your awards. I'm sure you all work very hard to achieve great reviews from guests, even to the point of asking for 10/10 reviews ( yes that is a norm in the system). I personally don't ask for accolades.
My difficulty with the system is that I have 5 different styles of accommodation for which guests leave ratings.
The most significant problem I have identified over a period of time is this - Guests choose the cheepest accommodation for their stay, then complain it did not have all the features and amenities they would like - when they could have chosen a different style of accommodation on the property and had all they needed - THUS we get rated down. The system is not really fair to us.
For example: they will choose the spa studio room $145 which does not have a lounge room nor a kitchen (which the listing explains) then complain, because they would like these amenities, and mark us down. They could have chosen the fully self contained apartment for $170 and had everything they needed.
But we are content with our "winner" 8.5 rating which is up slightly on last year.. You see it is very easy to gain top marks for just one room/ apartment/studio but a huge challenge to get guests to choose the correct accommodation for their needs and rate it accordingly.
Best of luck to you all for the coming year.
@cassid...of course we could all play the big hotel game and increase the standard rate to be able to offer the discounts that b.com suggest.
I play the "opportunity game" sometimes but noticed one I did in July didn't get me one booking. I also notice that the opportunities are based on the "northern" summer and not always applicabale to other parts of the world.
Regards,
Gina
Tasmania, Australia
www.platypuspark.com.au