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Make sure your promos are actually set to a minimum stay and not, something to the effect of "match standard stay" (can't remember the exact wording).
Some of the preset promo types will only allow the "match" setting.
Other than that it sounds like a conversation with BDC, guiding you through the settings to get what you want. I've not known BDC's discount system and promos to go wrong but have experienced problems in the past due to not knowing exactly how it works.
Not that long ago someone posted up a guide promos, stackable, non-stackable etc. but I can't find it in search (as usual).
Genius, Prefered Partner & Mobile App discounts are all stackable with each other and any other discount.
NR 5N E16 PR, 15%off99 Nov 3 to Nov26 (NR 5N E16 PR -15%), genius rate (NR 5N E16 PR -10%), APP Rate on Genius (NR 5N E16 PR -10%)
Your promo @ 15%, (your layout shows another 15% off), Genius @ -10%, App @ -10%
99 -15% = 84.15, -15% =71.52, -10% = 64.37 -10% = 57.94
From that I would suggest that one of the discounts is not at the percentage you think it is, although only a very small difference on the above calculation. Some countries have a higher Genius rate for example or you may have 2nd level activated.
I personally would drop Mobile App discount immediately, you are listed there without giving an extra discount! Check you don't have two of your own promos running although these shouldn't be stackable with each other...
Definitely a question for Booking.com rather than this forum of fellow hosts.
Are you a new host to Booking?
If not, have you had any recent issues with payments?
Is your area busy now or quiet in October?
Have you compared your offer to that of your competitors?
Do you make use of the Analytics section in extranet? (especially "rate intelligence")
When was the booking originally made and when is check-in due?
I ask as there is a limit when you can charge the card which works together with your payment & cancellation policies so check those as well.
If nothing found there you'll need to phone BDC to fix the problem.
Sergei - Commu…
It was actually stated by Ilaria - Community Manager that Italian posts were OK.
In answer to Alfonso Migliaro the hotel cannot change the name of the guest, the guest must modify that themselves or request BDC to do it.
In risposta ad Alfonso Migliaro l'hotel non può cambiare il nome dell'ospite, l'ospite deve modificarlo da solo o richiedere a BDC di farlo. (Google translation)
As P said above.
Myanmar --- Yangon --- ***
Is that the same number you have?
I must visit Myanmar sometime, we have great staff from your country, so good that we'll not employ Thais anymore.
One of them is like an adopted daughter!
It's more a Facebook function...
If you want it to link to Booking.com be sure to use the correct URL to go straight to your property.