Kathleen Davenhall

Hello there - I have been with booking.com since 2017 and never have had any of your problems - it could be lines of communication ie their Inbox or speak to their advisers personally - the latter can be difficult in the UK as many are in touch - I found phoning in the evening or early in the morning the best

All finance problems you can email their finance team direct - you will find them under the title Financial Over view - they will them directly communicate with you

Best Wishes - Kath

Meet and greet and leave and say was everything alright - we live on the premises so both are easy to do - we have a high level of excellent reviews which is in part due to this practise

Kathleen Davenhall

Difficult customers are rare for us - we operate small self catering cottages in central UK -however when they leave nasty reviews which are naturally concerning as the world would read them -however I agree with phibomarco and if other reviews are a least good/reasonable the public will judge for themselves - Concerning our nasty review where the customer walked off without paying I reported misconduct as per her booking form , it does not have have slot where they will not publish a review if the customer did not pay - however bdc when I complained sent the guest an urgent reminder and she did eventually pay. There is a box to tick on the misconduct slot if your do not wish to accommodate the customer again which I ticked

Regards Kathleen

David - have you tried getting in touch via with booking.com by email it could get better results as they have to answer

keep going

Kathleen Davenhall

On the subject of reviews - since being with booking.com from 21st May 2017 we have had very regular reviews. I don't discuss a review with our guests but feel it is up to the individual guest but I always chat with new guests and chat on their departure. I don't believe in getting over anxious about what people write as long as your 'product ' ie in our case self catering cottages is as high a standard as possible