Kathleen Davenhall

Hello there - I have been with booking.com since 2017 and never have had any of your problems - it could be lines of communication ie their Inbox or speak to their advisers personally - the latter can be difficult in the UK as many are in touch - I found phoning in the evening or early in the morning the best

All finance problems you can email their finance team direct - you will find them under the title Financial Over view - they will them directly communicate with you

Best Wishes - Kath