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No I didn't charge them extra for the extra guest as our property is charged per night.
Recently I had a guest who has left a bad review because the brought 9 guests and the house only catered for 8. There were no extra blankets so the 9th guest had a problem to sleep on the sofa with out any blankets. I contacted Booking.com and even though the guest did not respect the policy/rules and came with an extra guest they were adamant that they would not remove the bad review...
I was not even allowed to mark the guest as a BAD GUEST as they (booking.com) saw no wrong in the situation.
Bad reviews on us also effects them at the end. No bookings for us = no comm. for them!.
I love the option about "Bad Guests". There should be a way to report them, not just for Card Fraud, but also for damaging property or leaving all their dirty mess around.
Please do not forget that in South Africa, Booking.com won't allow you to accept EFT payments from guests. It would be nice if guests could make the payments via EFT directly or with Credit Cards. This would avoid many cancellations.
Booking.com offers many options, but they are not all suitable for people with holiday homes. A nice feature would be to have included:
Breakage Deposit - Many guests gets a surprise when you ask them about when they are paying the breakage deposit and then want to cancel.
Late/Early Check-ins - This is an expense for us and would be nice if booking.com could make an option to charge extra for it.
Golf Carts - An additional extra charge. (We have a golf cart, but only let paying guests use it to avoid abuse).
We checked in once at a small hotel where you had to call the host for the pin to the save and then you had to take out your envelope with your keys in it. It worked well.