a
B.
Account Advisor Michelle
As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
Hello,
I would recommend contacting the finance team directly as we can't assist with your banking details on this forum.
You can find the best contact by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you click: Still Need Help? See all contact options to write the finance team or for the best phone number.
Regards,
Michelle
Hello,
I would recommend contacting the finance team directly as we can't assist with your personal invoices on this forum.
You can find the best contact by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you click: Still Need Help? See all contact options to write the finance team or for the best phone number.
Regards,
Michelle
Hello,
You can find the best customer service number by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you can click: Still Need Help? See all contact options for the best phone number.
Regards,
Michelle
Hello Tagi,
What might be best for you is creating a messaging template that goes out when people book advising them when their card will be charged.
Please refer to this article on how to do so:
https://partner.booking.com/en-us/help/reservations/contact-extranet/setting-templates-automatic-replies-and-message-notifications
Regards,
Michelle
Hello Jacqueline,
I'm sorry to hear that you had this situation.
I would recommend contacting customer service and advising them of what happened and they can assist in trying to call the guest.
You can find the best customer service number by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you can click: Still Need Help? See all contact options for the best phone number.
Regards,
Michelle
Hello Muris,
Yes, if you have multiple outstanding invoices, your property may have been closed. If you pay the invoices, your property will be able to be open and bookable again.
Regards,
Michelle
Hello Madge,
You are able to contact your credit control team by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you can click: Still Need Help? See all contact options to message them and enquire about your payment.
Regards,
Michelle
Hello,
You can find the best customer service number by going into the Extranet and clicking > Inbox > Booking.com Messages > See Contact Options > Choose the Best Topic > Then you can click: Still Need Help? See all contact options for the best phone number.
Regards,
Michelle