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Toniya - Community Manager
As a member of the Booking.com team, I'm here to support all Partners with various requests and provide them with commercial advice, information about tools and products of Booking.com.
You can find all relevant information about our location verification procedure in this article.
If you are not able to receive the verification letter with the unique code, our local support team can help you with alternative verification method. Please send us a message via your extranet Inbox -> Booking.com messages. If there is no "compose new message" directly there, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
All bookings are instantly confirmed on Booking.com and you can not reject a booking. However, there are some cases when you are able to initiate a cancellation request. For detailed information, please read this article and contact our Customer Service team to help you sort out the issue with the three bookings.
For invoice related questions, please send us a message via your extranet Inbox. Select the topic Finance (invoices and payments) and the subtopic Invoices and commission. A member of our Credit Control team will get back to you soon.
I also recommend you to read this article about invoices.
Here you can find instructions on how to update your phone number in your extranet account. You can also add a new user there. I hope the steps are clear.
Please let me know if you are still experiencing this issue.
I am sorry to hear about your bad experience with fake reservations!
My advice is to report this to our Customer Service team so they can look into the guests' history in our system and help you cancel the booking.
To secure your future bookings I also advise you to update your policies and start asking the guests for a prepayment deposit before the check in date. You can do that by following the steps in this article.
If you are not able to receive this letter with the unique code, our local support team can help you with alternative verification method. Please send us a message via your extranet Inbox -> Booking.com messages. If there is no "compose new message" directly there, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
You can also find all relevant information about our location verification procedure in this article.
Dear @Jennifer Cook,
Thank you for reaching out!
You can find all relevant information about our location verification procedure in this article.
If you are not able to receive the verification letter with the unique code, our local support team can help you with alternative verification method. Please send us a message via your extranet Inbox -> Booking.com messages. If there is no "compose new message" directly there, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
I hope you find this helpful!
Best regards,
Toniya
Dear @Matea Beus,
Thank you for reaching out!
All bookings are instantly confirmed on Booking.com and you can not reject a booking. However, there are some cases when you are able to initiate a cancellation request. For detailed information, please read this article and contact our Customer Service team to help you sort out the issue with the three bookings.
I hope this helps!
Kind regards,
Toniya
Good afternoon @Kayu Sugih Guest House,
Thank you for reaching out!
For invoice related questions, please send us a message via your extranet Inbox. Select the topic Finance (invoices and payments) and the subtopic Invoices and commission. A member of our Credit Control team will get back to you soon.
I also recommend you to read this article about invoices.
Please let me know if you need anything else.
Best regards,
Toniya
Dear @Michelle Fusco,
Thank you for reaching out!
Here you can find instructions on how to update your phone number in your extranet account. You can also add a new user there. I hope the steps are clear.
Please let me know if you are still experiencing this issue.
Best regards,
Toniya
Dear @Kota Hotel,
Thank you for reaching out!
Have you paid all your commission invoices? This might be the reason for your property to be closed on our platform.
You can find more information about how to reopen your property after paying late invoices in this article. I hope the steps are clear.
Best regards,
Toniya
Hello @Бабината къща - Сребърна,
I am sorry to hear about your bad experience with fake reservations!
My advice is to report this to our Customer Service team so they can look into the guests' history in our system and help you cancel the booking.
To secure your future bookings I also advise you to update your policies and start asking the guests for a prepayment deposit before the check in date. You can do that by following the steps in this article.
I hope this is helpful!
Best regards,
Toniya
Dear @Saeed Hassan Khan mehmand,
Thank you for paying your invoice!
Please note that it might take some time for the payment to be reflected in our system.
You can find more information about how to reopen your property after paying late invoices in this article. I hope the steps are clear.
Best regards,
Toniya
Dear @FAIZAL IBRAHIM,
Thank you for reaching out!
If you are not able to receive this letter with the unique code, our local support team can help you with alternative verification method. Please send us a message via your extranet Inbox -> Booking.com messages. If there is no "compose new message" directly there, then click on See Contact Options -> select a relevant topic eg. Account -> select a relevant subtopic eg. Other -> then click see all contact options -> Message -> write your message.
You can also find all relevant information about our location verification procedure in this article.
I hope you find this helpful!
Best regards,
Toniya