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I agree, this person did not understand the rating system!
i had guests who saw a negative review I received, were appalled on my behalf and sarcastically made similar comments in the review as a joke- -booking.com lists that as another negative!
I wholeheartedly agree that commissions on Genius bookings should be lower! We are already offering rooms at a discount, to get hit with the commission at the same or higher rate is egregious!
I run a small 4-room bnb. We are often much less expensive then chain hotels, and we offer free wifi, parking and breakfast. When we receive lower marks for Value, and high marks for everything else ( comfort, cleanliness, friendliness, location, etc.,) what is the guest criteria for their lower mark? It is a totally useless and subjective value that really doesn't help anyone.
I so agree that having an ability to review guests would make the whole system work better! If guests leave crappy to mediocre reviews and meanwhile, have been difficult, demanding and unreasonable, why should our voice not be available for others to see?
I also have to add that Booking.com's guests seem to be THE most negative. We get really great reviews on other sites, often 10/10, and on this site not so much! ( Someone actually dinged us because we were watching our own TV in the common area. We do only have one TV for guests, but wifi everywhere, often we do watch TV in the common area, and when guests come in, we invite them to join us. Why would our watching TV be an issue?
Not sure why Booking.com attracts visitors who seem to relish being nitpicking and negative.
I am a small B&B listed on booking, expedia, airbnb, trip advisor and our own website. I totally agree that all sites should have named, not anonymous reviews, and that guests should be reviewed as well as hosts. I really like airbnb's system. It actually keeps both sides honest. I also like that someone monitors the off-line comments, so that the truth can be told.
We usually have lovely, interesting, polite and conscientious guests who we delight in hosting. But, several times a season we get people who are rude, ignorant or have unreal expectations:
1.one guest DEMANDED donuts for breakfast - (we try to serve organic, healthy-as-possible choices), so my husband ran out and bought him a box of donuts, he still gave us bad review.
2. another complained that it was too humid in our area (Aug. in New England it is humid!), and the AC in their room did not remove the humidity!
3. another did not like the fact that the comfy robes we supply were not supplied in xtra large to fit her xtra large hubby! (this may have been donut-man's wife).
While I politely replied to all these reviews, if there was an honest and transparent system like airbnb has, I would have said something closer to the truth so that other hosts could be aware: put these folks on the no-fly list!