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I have an apartment in Italy lake of Garda
I would like your suggestions because I ask a security deposit at the check in to be paid in cash promising the guest that I give it back at the check out when the Guest gives me back the keys.
The point is that when I go to the flat to do check out usually the guest is ready to go, I go around the flat but fast with the excuse to ask if they do not forget anything.... only a few seconds.. for me it is embarassing to go and check...
Everything seems to be " normal", the guest who damages seriously something does not say anything...
Then when my housekeeper goes to clean... she realizes the damages done but the guest has gone with the deposit back to his pocket
I do not have POS for credit debit cards because banks charge a big commission and Booking collects money for my structure but does not charge for the deposit. I asked to Booking on the phone a suggestion what to do for a damage discovered after the guest is out, Booking has told me that once the customer has gone away you cannot do anything..
I would like sharing with the collectivity how you check potential damages at the check out
Maybe I should be more analitycal in the check out
My best Regards